Receiving blank results or receiving "///" in a results column when searching in the Electronic Filing Status System for CCH Axcess Tax or CCH® ProSystem fx® Tax.
This article applies to the issue when using the search function on the Electronic Filing Status System, you receive a blank column or window in the search results area or a column of the search results shows "///" instead of the correct value for that column or field.
Use the following process to resolve this issue.
Use the following process to resolve this issue.
Reset the View
- Click Select Columns.
- Click Restore Default View.
- Click Save Changes.
| Solution Id | 000198837/Receiving-blank-results-or-receiving-in-a-results-column-when-searching-in-the-Electronic-Filing-Status-System-for-CCH-Axcess-Tax-CCH-or-CCH-ProSystem-fx-Tax |
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