CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

The tables below provide the hours support is available for telephone support and Chat support. The tables below were divided by Tax related products and Other (non-tax) related products.


Support Hours of Operation: Tax Related Products - [Return]

Support Schedule for the following products:

  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® Global fx Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning


Dates:

Hours of Operation (All times are displayed in Central time zone)
Telephone (800-739-9998)Chat (https://support.cch.com/chat)
January 1–March 1
 
*Closed for holiday observation
          January 1, 2019
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–2:00 p.m.
Sunday: Closed
Monday–Friday: 7:30 a.m.–7:30 p.m.
Saturday: 8:00 a.m.–5:00 p.m.
Sunday: Closed
March 2–March 14Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–5:00 p.m.
Sunday: 10:00 a.m.–2:00 p.m.
Monday–Friday: 7:30 a.m.–8:30 p.m.
Saturday: 8:00 a.m.–7:00 p.m.
Sunday: 9:00 a.m.–5:00 p.m.
March 15Friday: 8:00 a.m.–11:00 p.m.Friday: 8:00 a.m.–11:00 p.m.
March 16–March 31Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–2:00 p.m.
Sunday: Closed
Monday–Friday: 7:30 a.m.–7:30 p.m.
Saturday: 8:00 a.m.–5:00 p.m.
Sunday: Closed
April 1–April 14Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–5:00 p.m.
Sunday: 10:00 a.m.–2:00 p.m.
Monday–Friday: 7:30 a.m.–8:30 p.m.
Saturday: 8:00 a.m.–7:00 p.m.
Sunday: 9:00 a.m.–5:00 p.m.
April 15Monday: 8:00 a.m.–11:00 p.m.Monday: 8:00 a.m.–11:00 p.m.
April 16–September 2
 
*Closed for holiday observation
          May 24, 2019
          May 27, 2019
          July 4, 2019
          September 2, 2019
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed



 
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed



 

Notes:

  • Account Services is available via:
    • Telephone: Monday–Friday: 8:00 a.m.–7:00 p.m.
    • Chat: Monday–Friday: 8:00 a.m.–5:00 p.m.
  • Support Cases are available 24 hours.
  • Dates and time are subject to change.


Support Hours of Operation: Other (Non-Tax) Related Products - [Return]

Support Schedule for the following products:

  • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
  • CCH® ProSystem fx® Practice Management
  • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
  • CCH Axcess™ Document, Financial Prep, Portal, Practice, Workstream, and CCHiQ


Dates:

Hours of Operation (All times are displayed in Central time zone)
Telephone (800-739-9998)Chat (https://support.cch.com/chat)
January 1–March 1
 
*Closed for holiday observation
          January 1, 2019
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–2:00 p.m.
Sunday: Closed
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.
Sunday: Closed
March 2–March 14Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–2:00 p.m.
Sunday: Closed
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.
Sunday: Closed
March 15Friday: 8:00 a.m.–7:00 p.m.Friday: 8:00 a.m.–5:00 p.m.
March 16–March 31Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–2:00 p.m.
Sunday: Closed
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.
Sunday: Closed
April 1–April 14Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–2:00 p.m.
Sunday: Closed
Monday–Friday: 8:00 a.m.–5:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.
Sunday: Closed
April 15Monday: 8:00 a.m.–7:00 p.m.Monday: 8:00 a.m.–5:00 p.m.
April 16–September 2
 
*Closed for holiday observation
          May 24, 2019
          May 27, 2019
          July 4, 2019
          September 2, 2019
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed



 
Monday–Friday: 8:00 a.m.–5:00 p.m.
Saturday: Closed
Sunday: Closed



 

Notes:

  • Account Services is available via:
    • Telephone: Monday–Friday: 8:00 a.m.–7:00 p.m.
    • Chat: Monday–Friday: 8:00 a.m.–5:00 p.m.
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
  Solution Tools
  Attachments
 Solution Id 000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
 Direct Link
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