CCH Axcess™, CCH® ProSystem fx®, Sales & Use Tax, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® Global fx Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning
 
Telephone Support Schedule - [Return]
DatesHours of Operation
Monday - FridaySaturday & Sunday
April 19 - August 318:00 a.m. - 7:00 p.m. 
September 4 - September 14

*Closed for holiday observance
          September 3, 2018
8:00 a.m. - 7:00 p.m.Saturday, September 1, 8, and 15 - 8:00 a.m. - 12:00 Noon
Sunday, September 16 - 9:00 a.m. - 12:00 Noon
September 178:00 a.m. - 11:00 p.m. 
September 18 - September 308:00 a.m. - 7:00 p.m.Saturday, September 29 - 8:00 a.m. - 12:00 Noon
Sunday, September 30 - 9:00 a.m. - 12:00 Noon
October 18:00 a.m. - 11:00 p.m. 
October 2 - October 148:00 a.m. - 7:00 p.m.Saturday, October 6 and 13 - 8:00 a.m. - 12:00 Noon
Sunday, October 14 - 9:00 a.m. - 12:00 Noon
October 158:00 a.m. - 11:00 p.m. 
October 16 - December 31

*Closed for holiday observance
          November 22, 2018
          November 23, 2018
          December 25, 2018
8:00 a.m. - 7:00 p.m. 

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday 8:00 a.m. - 7:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. and on open Saturdays during tax season. This applies to the following groups:
    • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, ActiveData, and Trial Balance
    • CCH® ProSystem fx® Practice Management, Practice Advantage, Practice Intelligence
    • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
    • CCH Axcess™ Document, Portal, Practice, and Workstream
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.

 

    Chat Support Schedule - [Return]
    DatesHours of Operation
    Monday - FridaySaturday & Sunday
    April 19 - August 319:00 a.m. - 4:00 p.m. 
    September 4 - September 14

    *Closed for holiday observance
              September 3, 2018
    7:30 a.m. - 8:30 p.m.Saturday, September 1, 8, and 15 - 8:00 a.m. - 5:00 p.m.
    Sunday, September 16 - 9:00 a.m. - 5:00 p.m.
    September 177:30 a.m. - 11:00 p.m. 
    September 18 - September 309:00 a.m. - 4:00 p.m.Saturday, September 29 - 8:00 a.m. - 5:00 p.m.
    Sunday, September 30 - 9:00 a.m. - 5:00 p.m.
    October 17:30 a.m. - 11:00 p.m. 
    October 2 - October 147:30 a.m. - 8:30 p.m.Saturday, October 6 and 13 - 8:00 a.m. - 5:00 p.m.
    Sunday, October 14 - 9:00 a.m. - 5:00 p.m.
    October 157:30 a.m. - 11:00 p.m. 
    October 16 - December 31

    *Closed for holiday observance
              November 22, 2018
              November 23, 2018
              December 25, 2018
    9:00 a.m. - 4:00 p.m. 

    Notes

    • All times displayed are in the Central time zone.
    • Account Services is available Monday - Friday 8:00 a.m. - 7:00 p.m.
    • All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. and on open Saturdays during tax season. This applies to the following groups:
      • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, ActiveData, and Trial Balance
      • CCH® ProSystem fx® Practice Management, Practice Advantage, Practice Intelligence
      • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
      • CCH Axcess™ Document, Portal, Practice, and Workstream
    • Chat support is available Monday - Friday 9:00 a.m. - 4:00 p.m.
    • Support Cases are available 24 hours.
    • Dates and times are subject to change.
      Solution Tools
      Attachments
     Solution Id CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
     Direct Link
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