CCH Axcess™, CCH® ProSystem fx®, Sales & Use Tax, and Account Services: Support Hours of Operation

The table below shows the support schedule for the following products.
  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® Global fx Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning
 
DatesHours of Operation
Monday - FridaySaturday & Sunday
January 1 - March 2

*Closed for holiday observance
          January 1, 2018
7:30 a.m. - 7:30 p.m.All Saturdays - 8:00 a.m. - 5:00 p.m.
Sundays in January and February - Closed
March 3 - March 147:30 a.m. - 9:00 p.m.All Saturdays - 8:00 a.m. - 7:00 p.m.
Sunday, March 4 and 11 - 9:00 a.m. - 5:00 p.m.
March 157:30 a.m. - 11:00 p.m. 
March 16 - March 307:30 a.m. - 7:30 p.m.All Saturdays - 8:00 a.m. - 7:00 p.m.
April 2 - April 167:30 a.m. - 9:00 p.m.Saturday, April 7 and 14 - 8:00 a.m. - 7:00 p.m.
Sunday, April 8 and 15 - 9:00 a.m. - 5:00 p.m.
April 177:30 a.m. - 11:00 p.m. 
April 18Electronic Filing Support - 7:30 a.m. - 11:00 p.m.
Tax Support - 8:00 a.m. - 11:00 p.m.
All other Support groups - 8:00 a.m. - 7:00 p.m.
 
April 19 - September 3

*Closed for holiday observance
          May 25, 2018
          May 28, 2018
          July 4, 2018
          September 3, 2018
8:00 a.m. - 7:00 p.m.Saturday, April 21 - 9:00 a.m. - 3:00 p.m. (¹)
Sunday, April 22 - 9:00 a.m. - 3:00 p.m. (¹)
  • (¹) - Tax Preparation Support Only 
September 4 - September 147:30 a.m. - 8:30 p.m.Saturday, September 1, 8, and 15 - 8:00 a.m. - 5:00 p.m.
Sunday, September 16 - 9:00 a.m. - 5:00 p.m.
September 177:30 a.m. - 11:00 p.m. 
September 18 - September 308:00 a.m. - 7:00 p.m.Saturday, September 29 - 8:00 a.m. - 5:00 p.m.
Sunday, September 30 - 9:00 a.m. - 5:00 p.m.
October 1 - October 147:30 a.m. - 8:30 p.m.Saturday, October 6 and 13 - 8:00 a.m. - 5:00 p.m.
Sunday, October 14 - 9:00 a.m. - 5:00 p.m.
October 157:30 a.m. - 11:00 p.m. 
October 16 - December 31

*Closed for holiday observance
          November 22, 2018
          November 23, 2018
          December 25, 2018
8:00 a.m. - 7:00 p.m. 


Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday 8:00 a.m. - 7:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. and on open Saturdays during tax season. This applies to the following groups:
    • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, ActiveData, and Trial Balance
    • CCH® ProSystem fx® Practice Management, Practice Advantage, Practice Intelligence
    • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
    • CCH Axcess™ Document, Portal, Practice, and Workstream
  • Chat support is available Monday - Friday 9:00 a.m. - 4:00 p.m
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
  Solution Tools
  Attachments
 Solution Id CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
 Direct Link
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