CCH Axcess™, CCH® ProSystem fx®, Sales & Use Tax, and Account Services Support Hours of Operation

The table below shows the 2017 support schedule for the following products.
  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® Global fx Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning
 
DatesHours of Operation
Monday - FridaySaturday & Sunday
January 1 - February 28

*Closed for holiday observance
January 2, 2017
7:30 a.m. - 7:30 p.m.All Saturdays - 8:00 a.m. - 5:00 p.m.
Sundays in January and February - Closed
March 1 - March 147:30 a.m. - 8:30 p.m.All Saturdays - 8:00 a.m. - 7:00 p.m.
Sunday, March 5 and 12 - 9:00 a.m. - 5:00 p.m.
March 157:30 a.m. - 9:00 p.m. 
March 16 - April 77:30 a.m. - 8:30 p.m.All Saturdays - 8:00 a.m. - 7:00 p.m.
April 10 - April 177:30 a.m. - 9:00 p.m.Saturday, April 1, 8, and 15 - 8:00 a.m. - 7:00 p.m.
Sunday, April 9 and 16 - 9:00 a.m. - 5:00 p.m.
April 18 7:30 a.m. - 12:00 a.m. (Midnight) 
April 19 - September 4

*Closed for holiday observance
May 26, 2017
May 29, 2017
July 4, 2017
September 4, 2017
8:00 a.m. - 7:00 p.m. 
September 5 - September 147:30 a.m. - 8:30 p.m.Saturday, September 2 and 9 - 8:00 a.m. - 5:00 p.m.
Sunday, September 10 - 9:00 a.m. - 5:00 p.m.
September 157:30 a.m. - 11:00 p.m. 
September 18 - October 18:00 a.m. - 7:00 p.m.Saturday, September 30 - 8:00 a.m. - 5:00 p.m.
Sunday, October 1 - 9:00 a.m. - 5:00 p.m.
October 2 - October 157:30 a.m. - 8:30 p.m.Saturday, October 7 and 14 - 8:00 a.m. - 5:00 p.m.
Sunday, October 15 - 9:00 a.m. - 5:00 p.m.
October 167:30 a.m. - 11:00 p.m. 
October 17 - December 31

*Closed for holiday observance
November 23, 2017
November 24, 2017
December 25, 2017
8:00 a.m. - 7:00 p.m. 


Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday 8:00 a.m. - 7:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. This applies to the following groups:
    • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, ActiveData, and Trial Balance
    • CCH® ProSystem fx® Practice Management, Practice Advantage, Practice Intelligence
    • CCH® ProSystem fx® Document, Scan, PDFlyer, KnoweldgeConnect, and Site Builder
    • CCH Axcess™ Document, Portal, Practice, and Workstream
  • Dates and times are subject to change.
  Solution Tools
  Attachments
 Solution Id CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
 Direct Link
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