How do I upgrade CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach legacy versions?
This article explains how to upgrade an existing installation of CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach legacy versions. If you are installing these programs for the first time, see our article on how to install CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach for the first time.
If upgrading to version 2019.2.1 or higher, some of the steps have changed. Please see our article, How do I update or upgrade CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach? for the updated procedure.
To upgrade CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach to a legacy version, do the following:
If upgrading to version 2019.2.1 or higher, some of the steps have changed. Please see our article, How do I update or upgrade CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach? for the updated procedure.
To upgrade CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach to a legacy version, do the following:
- Complete all tasks in the Pre-Installation Checklist.
- Download the installation software using CCH® Software Delivery Manager.
- If the file is not downloaded on the server, copy the file to the server, or a folder that is accessible from the server.
- While logged onto the server, double-click the downloaded file to extract the contents of download (the CD\DVD Image) to a known location.
- The installation process should automatically start after the extraction process has completed.
- If the installation is being started manually, browse through the CD\DVD Image folders and right-click on PfxEngSetup.exe and select Run as administrator. The Install screen will then display.
- For Workpaper Manager, browse to the Workpaper Manager CD\DVD Image, right-click on PfxWMSetup.exe and select Run as administrator.
- When upgrading, you do not need to install a SQL instance. The SQL database instance for the program already exists.
- If the currently installed features include additional features such as Knowledge Coach, these features will be upgraded. This will not give the option to install additional features.
- Click Next. The License Agreement dialog displays.
- Read the license agreement. If you agree to the terms, select I accept the terms in the license agreement and click Next.
- Click Next.
- Read the warning message, create a backup if applicable, check the box that you've read the warning and click Next. The Ready to Install dialog displays.
- If your system does not meet the requirements for the application you are installing, InstallShield displays a message listing the missing components. Click Cancel to install the necessary components.
- Click Install.
- Click Finish.
- After upgrading the server the workstations can be upgraded by browsing to the Engagement CD Image share or the Workpaper Manager CD Image share on the server. Press Windows Key+R and type \\servername\Engagement CD Image (where servername is the name of your server) and press Enter.
- For Workpaper Manager, type \\servername\Workpaper Manager CD Image and press Enter.
- Repeat steps 4-10 for the workstation.
- Complete any applicable tasks in the Post-Installation Checklist.
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