How do I contact CCH Axcess™, CCH® ProSystem fx®, Sales & Use Tax, and Account Services product support?

There are three methods of contacting support for CCH Axcess™, CCH® ProSystem fx®, Sales & Use Tax, and Account Services products. 
 

Support Case


Chat


Phone Support

  1. Go to https://support.cch.com.
  2. Click Support (tab) > Contact Us.
  3. Select the appropriate option for the Select a Category or Select a Product drop-downs.
    • Note: The phone numbers and hours for the selected drop-down are displayed.
  4. You can also open a support case or initiate a chat from this location.
    • To create a support case, click Open a Support Case (located in the upper right corner).
    • To initiate a Chat with support, click Chat with a Representative (located in the upper right corner).
  Solution Tools
  Attachments
 Solution Id sw4144
 Direct Link
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