How do I repair an existing install of CCH® ProSystem fx® Engagement or Workpaper Manager?

The following video goes over how to repair an existing installation of CCH® ProSystem fx® Engagement.  While the steps in the video are covering the process to repair CCH® ProSystem fx® Engagement, the same steps and processes apply when repairing CCH® ProSystem fx® Workpaper Manager.

  1. ​Close all programs on your computer.
  2. Open Services. Press Windows Key + R, type in services.msc and hit Enter.
  3. Stop the following services by right-clicking on each service and selecting Stop
    • Pfx.Engagement.WcfServices (Applicable to ProSystem fx Engagement 7.0 and newer only).
    • PFXEngDesktopService
    • PFXSYNPFTService
    • Pfx.Engagement.SocketService (Applicable to ProSystem fx Engagement 7.2 and newer only).
  4. Browse to ?:\Pfx Engagement\Common, where ? is the drive where Engagement is installed, and rename the Common folder to old.Common.
    • For Workpaper Manager, the folder will be ?:\pfx Workpaper Manager\Common.
  5. Open the Engagement install image or navigate to the Engagement CD Image on the server by pressing Windows Key + R and type \\{servername or IP}\Engagement CD ImageThen press enter.
    • For Workpaper Manager, it will be called the Workpaper Manager CD Image
  6. Right click on PfxEngSetup.exe, and select Run as Administrator.​
  7. Click Next.
  8. The Program Maintenance dialog will display with the following options: Modify, Repair, or Remove. Select Repair.
  9. Click Next.
  10. Click Install.
    • Note: If you receive the following message during the installation, click OK several times on the message for the installation to continue. 
Manage Tasks.dll image
  1. When the InstallShield Wizard Completed dialog displays click Finish.

 Note: With CCH ProSystem fx Engagement 7.0 or newer, a repair will install any updates that have been previously applied to the machine. It is recommended however to verify that you have the latest updates installed by going to or
  Solution Tools
 Solution Id sw42776
 Direct Link
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