CCH Axcess™ Tax is printing in duplex or 2-sided printing.
There is no option in CCH Axcess™ Tax to utilize duplex printing. Paper returns cannot be filed to taxing authorities using 2-sided printing.
To print returns on both sides of the page, the option for duplex or 2-sided printing must be enabled in the printer driver itself.
Print driver configuration varies, depending on the manufacturer. You may need to check the manufacturer's support page for specific instructions.
- For HP® printers, the option to print on both sides of the page is generally located in Printing Preferences > Finishing.
CCH Axcess™ Tax uses the default printing settings.
To change:
- Access the Control Panel on the user's computer.
- Click on Devices and Printers.
- The View by may need to be changed from Category to Small icons or Large icons.
- Right-click on the printer being used.
- Click on Printer properties.
- Click on Advanced tab at top of properties window.
- Click on Printing Defaults.
- Change Pages per Sheet (1 to disable and 2 to enable duplex)
- Some printers may have a box for duplex printing that needs to be unchecked.
- Click Apply and then OK to save changes.
NOTE: If the steps above do not resolve the issue, users will need to reach out to there firm's IT professional and/or the printer manufacturer as CCH Support cannot change printer settings and is not trained on hardware issues.
Solution Id | 000175037/CCH-Axcess-Tax-is-printing-in-duplex-or-2-sided-printing |
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