How do I reset a password for File Share in CCH® Site Builder?
For a user to reset their own password, do the following:
- Have the user go to your website.
- Click on the File Share banner or button.
- Click Forgot Password.
- Enter their email address.
- Click Submit.
To reset a users password in File Share, do the following:
- Log into File Share.
- Click User Administration.
- Click the Edit icon for the user.
- Type in the new password.
- Click Submit.
- Notify the user what the new password is.
To update the password for the firm, do the following:
- Log in to File Share.
- Click My Profile.
- Click Change Password.
- Enter your old and new password.
- Enter your new password again to verify it.
- Click Update.
Notes:
The password must:
- Be 8 characters or longer.
- Contain a combination of at least three of the following:
- 1 or more lowercase letters
- 1 or more uppercase letters
- 1 or more numbers
- 1 or more special characters
- Not include spaces or the following characters: : # & + , ( ) / @
Solution Id | 000209315/sw42020 |
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