To reset your admin password, do the following:

1. Browse to the TaxWise Solution Center or go to https://support.taxwise.com
2. Click the Forgot username or password link.
3. Enter your Client ID.
4. Enter your Username.
5. Click Next.
6. Click the "back to login" link
7. Check your email for a temporary password.
8. Enter your Client ID.
9. Enter your Username.
10. Enter the temporary password, do not enter extra spaces, this will cause the password to become invalid
11. Complete the user verification for Captcha or I'm not a robot
12. Click on Login
13. On the verify your identity screen, click send code
14. Check your email for a 6-digit code and enter the 6-digit code.
15.  Create your new password and click login 

 

How to access the Password Center in the TaxWise Solutions Center?

1. Please go to the TaxWise Solutions Center (You do not need to log in to access the Password Center)
2. You will see detailed instructions on how to reset the password of the TaxWise Solutions Center, TaxWise Desktop and TaxWise Online, these instructions include videos.

Additional Information

Para obtener la versión en español de este artículo de Knowledge Base, haga clic aquí: ¿Cómo restablecer la contraseña del Administrador en el TaxWise® Solutions Center y en TaxWise® Online?