How do I create a support case on

Use to go directly to the page to open a ticket with Support, or use the steps below to open a support case by browsing from the homepage.

  1. Go to
  2. In the Quick Links, click Open a support case.
    • You can also click Support Cases in the banner and then select Open a support case.
  3. If you are not currently logged into, you will be prompted to log in now.
  4. After logging in, the Open a support case page appears. In the list, select the type of issue you want to contact Support about.
  5. Enter information in the applicable fields. You'll be presented with articles that may help you resolve your issue.  Click Yes, create a case.

Additional Information

  Solution Tools
 Solution Id 000191976/000049333
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