Check to see if TLS (Transport Layer Security) is enabled and if you are using a supported version of Microsoft® Edge or Google® Chrome™.

• See Article: How do I enable TLS (Transport Layer Security) for various CCH products?
• See Article: CCH Axcess™: System Requirements.

If the issue persists, clear Webview2 cache:

• How do I clear Webview2 cache for CCH Axcess™?​​​​​​​

If the issue persists, delete temporary internet files and cookies in Microsoft® Edge or Google® Chrome™.

• See Article: How do I clear browser cache, temporary Internet files, and cookies from my Internet browser?

If the issue persists, uninstall and reinstall CCH Axcess™.

• See Article: How do I install, repair, uninstall, or download CCH Axcess™ products?