Beginning with Microsoft® Outlook® 2010, there is no longer a separate ribbon or tab for CCH® ProSystem fx® Engagement or Workpaper Manager. The functions for Engagement or Workpaper Manager are now found under the Add-Ins tab in Microsoft® Outlook®. 

The following below are potential resolutions:

• Check to see if the addin is loaded:

1. Close Microsoft® Outlook®. 
2. Press Ctrl+Shift+Esc to open Task Manager and close any instance of Outlook.exe under Processes or Details. 
3. Open Microsoft® Outlook® and check if the functions are still missing.
4. If the functions are still missing, go to File > Options > Add-Ins and verify that the WP Outlook Addin is not listed under Disabled Application Add-Ins or Inactive Application Add-Ins. 
   • If it is disabled, do the following:
     1. In the Manage box, select Disabled Items and click Go. 
     2. Select WP Outlook Addin and click Enable. 
     3. Click Close. 
     4. Continue with the steps for inactive addins below. 
   • If it is inactive, do the following:
     1. In the Manage box, select COM Add-Ins and click Go. 
     2. Select the box for WP Outlook Addin and click OK. 
   • If the addin is showing loaded in the COM-Addins, but the Addins tab is missing, check in Microsoft® Outlook® that the Addins tab is enabled:
     1. Right-click on one of the ribbons in Microsoft® Outlook®. (Home, Send/Receive, Folder, or etc.)
     2. Select Customize Ribbon,
        • Also can access by clicking File > Options > Customize Ribbon.
     3. On the right-box scroll and locate the "Addins" and check the checkbox.
     4. Click OK.  This should allow the Addins tab to appear and the Engagement or Workpaper Manager addins should be visible.

 

• Re-register the Engagement or Workpaper Manager addin:

1. From the keyboard, press Windows + S.
2. Type cmd in the Search window to locate the Command Prompt.
3. Right-click on Command Prompt and choose Run as Administrator. 
4. In the Command Prompt window, type CD "C:\Pfx Engagement\Common"
5. Press Enter. 
6. Depending on the version of Microsoft® Outlook® installed, type the following commands:
   • For 32-bit installations of Microsoft® Outlook®, type regsvr32 oladdin.dll and press Enter. A message will display indicating if the file was registered successfully or not. Click OK on the message. 
   • For 64-bit installations of Microsoft® Outlook®, type regsvr32 pfx.engagement.oladdin64.dll and press Enter. A message will display indicating if the file was registered successfully or not. Click OK on the message. 
7. If the file registers successfully, check Microsoft® Outlook® to see if the functions are back. 
8. If the file does not register or the functions still do not appear, rename the Common folder and run a repair of Engagement or Workpaper Manager per the following article, how to repair an existing install of CCH® ProSystem fx® Engagement or Workpaper Manager.

Troubleshoot permission settings in 
 

• If the Microsoft® Office installation was changed from 32-bit to 64-bit or 64-bit to 32-bit the following below will need to be performed:
  1. Remove all prior Microsoft® Office installation folders from the machine. 
     • How do I follow best practices for upgrading or reinstalling Microsoft® Office with an existing installation of CCH® ProSystem fx® Engagement or Workpaper Manager?
  2. Perform a repair to Microsoft® Office (Note: If running Microsoft® Office 365™ perform an Online Repair.)
  3. Perform a full uninstall of Engagement or Workpaper Manager (Note: Do not uninstall Microsoft® SQL Server®)
  • How do I uninstall CCH® ProSystem fx® Engagement or Workpaper Manager from a machine?
  4. Reinstall Engagement or Workpaper Manager
     • How do I install CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach for the first time?