CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning

Telephone Support Schedule - [Return to Top]

Dates
Hours of Operation
All times displayed are in the Central time zone.
Monday-FridaySaturday & Sunday
January 3 – February 277:00 a.m. – 7:00 p.m.All Saturdays: 10:00 a.m. – 2:00 p.m.
Sundays in January & February: Closed
February 28 – March 147:00 a.m. – 7:00 p.m.All Saturdays: 10:00 a.m. – 5:00 p.m.
Sundays, March 6 & 13: 10:00 a.m. – 2:00 p.m.
March 157:00 a.m. – 11:00 p.m. 
March 16 – April 177:00 a.m. – 7:00 p.m.All Saturdays: 10:00 a.m. – 5:00 p.m.
Sundays, April 10 & 17: 10:00 a.m. – 2:00 p.m.
April 18 7:00 a.m. – 11:00 p.m. 
April 19 – August 28
*Closed for holiday observance
May 27, 2022
May 30, 2022
July 4, 2022
8:00 a.m. – 7:00 p.m.All Saturdays: Closed
All Sundays: Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday from 8:00 a.m. – 6:00 p.m.
  • All other support groups are available Monday - Friday from 8:00 a.m. – 7:00 p.m. and on open Saturdays from 10:00a.m. - 2:00p.m., during the tax season.
    • This applies to the following groups:
      • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
      • CCH® ProSystem fx® Practice Management
      • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
      • CCH Axcess™ Document, Financial Prep, Portal, Practice, Workstream, Client Collaboration, and Workflow (XCM)
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
 

Chat Support Schedule - [Return to Top]

Dates
Hours of Operation
All times displayed are in the Central time zone.
Monday-FridaySaturday & Sunday
January 3 – February 277:00 a.m. – 8:00 p.m.All Saturdays: 8:00 a.m. – 5:00 p.m.
Sundays in January & February: Closed
February 28 – March 147:00 a.m. – 8:00 p.m.All Saturdays: 8:00 a.m. – 7:00 p.m.
Sundays, March 6 & 13: 9:00 a.m. – 5:00 p.m.
March 157:00 a.m. – 11:00 p.m. 
March 16 – April 177:00 a.m. – 8:00 p.m.All Saturdays: 8:00 a.m. – 7:00 p.m.
Sundays, April 10 & 17: 9:00 a.m. – 5:00 p.m.
April 187:00 a.m. – 11:00 p.m. 
April 19 – August 28
*Closed for holiday observance
May 27, 2022
May 30, 2022
July 4, 2022
8:00 a.m. – 7:00 p.m.All Saturdays: Closed
All Sundays: Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday from 8:00 a.m. – 6:00 p.m.
  • All other support groups are available Monday - Friday from 8:00 a.m. - 7:00 p.m. and on open Saturdays from 8:00a.m. - 5:00p.m., during tax season.
    • This applies to the following groups:
      • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
      • CCH® ProSystem fx® Practice Management
      • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
      • CCH Axcess™ Document, Financial Prep, Portal, Practice, Workstream, Client Collaboration, and Workflow (XCM)
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
  Solution Tools
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 Solution Id 000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
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