Knowledge Base Solution - CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation:

Telephone Support Hours
Chat Support Hours
Account Services Telephone Support Hours and Chat Support Hours

The tables below show the support availability schedule for the following products:

CCH Axcess™ Tax
CCH® ProSystem fx® Tax
CCH® ProSystem fx® Fixed Assets
CCH® ProSystem fx® Planning

Telephone Support Schedule - [Return to Top]
Dates	Hours of Operation All times displayed are in the Central time zone.
Dates	Monday-Friday	Saturday & Sunday
January 3 – February 27	7:00 a.m. – 7:00 p.m.	All Saturdays: 10:00 a.m. – 2:00 p.m. Sundays in January & February: Closed
February 28 – March 14	7:00 a.m. – 7:00 p.m.	All Saturdays: 10:00 a.m. – 5:00 p.m. Sundays, March 6 & 13: 10:00 a.m. – 2:00 p.m.
March 15	7:00 a.m. – 11:00 p.m.
March 16 – April 17	7:00 a.m. – 7:00 p.m.	All Saturdays: 10:00 a.m. – 5:00 p.m. Sundays, April 10 & 17: 10:00 a.m. – 2:00 p.m.
April 18	7:00 a.m. – 11:00 p.m.
April 19 – August 28 *Closed for holiday observance May 27, 2022 May 30, 2022 July 4, 2022	8:00 a.m. – 7:00 p.m.	All Saturdays: Closed All Sundays: Closed
Notes All times displayed are in the Central time zone. Account Services is available Monday - Friday from 8:00 a.m. – 6:00 p.m. All other support groups are available Monday - Friday from 8:00 a.m. – 7:00 p.m. and on open Saturdays from 10:00a.m. - 2:00p.m., during the tax season. This applies to the following groups: CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance CCH® ProSystem fx® Practice Management CCH® ProSystem fx® Document, Scan, PDFlyer, and Site Builder CCH Axcess™ Document, Financial Prep, Portal, Practice, Workstream, Client Collaboration, and Workflow (XCM) Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return to Top]
Dates	Hours of Operation All times displayed are in the Central time zone.
Dates	Monday-Friday	Saturday & Sunday
January 3 – February 27	7:00 a.m. – 8:00 p.m.	All Saturdays: 8:00 a.m. – 5:00 p.m. Sundays in January & February: Closed
February 28 – March 14	7:00 a.m. – 8:00 p.m.	All Saturdays: 8:00 a.m. – 7:00 p.m. Sundays, March 6 & 13: 9:00 a.m. – 5:00 p.m.
March 15	7:00 a.m. – 11:00 p.m.
March 16 – April 17	7:00 a.m. – 8:00 p.m.	All Saturdays: 8:00 a.m. – 7:00 p.m. Sundays, April 10 & 17: 9:00 a.m. – 5:00 p.m.
April 18	7:00 a.m. – 11:00 p.m.
April 19 – August 28 *Closed for holiday observance May 27, 2022 May 30, 2022 July 4, 2022	8:00 a.m. – 7:00 p.m.	All Saturdays: Closed All Sundays: Closed
Notes All times displayed are in the Central time zone. Account Services is available Monday - Friday from 8:00 a.m. – 6:00 p.m. All other support groups are available Monday - Friday from 8:00 a.m. - 7:00 p.m. and on open Saturdays from 8:00a.m. - 5:00p.m., during tax season. This applies to the following groups: CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance CCH® ProSystem fx® Practice Management CCH® ProSystem fx® Document, Scan, PDFlyer and Site Builder CCH Axcess™ Document, Financial Prep, Portal, Practice, Workstream, Client Collaboration, and Workflow (XCM) Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
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