CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning

Telephone Support Schedule - [Return to Top]

DatesHours of Operation
Monday-FridaySaturday & Sunday
January 2 – March 1

*Closed for holiday observance
         January 1, 2020
8:00 a.m. – 7:00 p.m.All Saturdays – 10:00 a.m. – 2:00 p.m.
Sundays in January and February - Closed
March 2 – March 158:00 a.m. – 7:00 p.m.All Saturdays – 10:00 a.m. – 5:00 p.m.
Sundays, March 8 and 15 – 10:00 a.m. – 2:00 p.m.
March 168:00 a.m. – 11:00 p.m. 
March 17 – April 148:00 a.m. – 7:00 p.m.All Saturdays, – 10:00 a.m. – 5:00 p.m.
Sundays, April 5 and 12 – 10:00 a.m. – 2:00 p.m.
April 158:00 a.m. – 11:00 p.m. 
April 16 – September 2

*Closed for holiday observance
         May 22, 2020
         May 25, 2020
         July 3, 2020
         September 7, 2020
8:00 a.m. – 7:00 p.m.Saturdays and Sundays- Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday 8:00 a.m. - 7:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. and on open Saturdays, 10:00 a.m. – 2:00 p.m., during tax season. This applies to the following groups:
    • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
    • CCH® ProSystem fx® Practice Management, and Practice Advantage
    • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
    • CCH Axcess™ Document, Financial Prep, Portal, Practice, and Workstream
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
 

Chat Support Schedule - [Return to Top]

DatesHours of Operation
Monday-FridaySaturday & Sunday
January 2 – March 1

*Closed for holiday observance
         January 1, 2020
7:30 a.m. – 8:00 p.m.All Saturdays – 8:00 a.m. – 5:00 p.m.
Sundays in January and February - Closed
March 2 – March 147:30 a.m. – 8:00 p.m.All Saturdays – 8:00 a.m. – 7:00 p.m.
Sundays, March 8 and 15 – 9:00 a.m. – 5:00 p.m.
March 167:30 a.m. – 11:00 p.m. 
March 17 – April 147:30 a.m. – 8:00 p.m.All Saturdays – 8:00 a.m. – 7:00 p.m.
Sundays, April 5 and 12 – 9:00 a.m. – 5:00 p.m.
April 157:30 a.m. – 11:00 p.m. 
April 16 – September 2

*Closed for holiday observance
         May 22, 2020
         May 25, 2020
         July 3, 2020
         September 7, 2020
8:00 a.m. – 7:00 p.m.Saturdays and Sundays- Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday 8:00 a.m. - 7:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. and on open Saturdays, 8:00 a.m. – 5:00 p.m., during tax season. This applies to the following groups:
    • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
    • CCH® ProSystem fx® Practice Management, and Practice Advantage
    • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
    • CCH Axcess™ Document, Financial Prep, Portal, Practice, and Workstream
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
  Solution Tools
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 Solution Id 000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
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