CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation
The tables below provide the hours support is available for telephone support and Chat support. The tables below were divided by Tax related products and Other (non-tax) related products.
- Support Hours of Operation: Tax Related Products
- This includes CCH Axcess™ Tax, CCH® ProSystem fx® Tax, CCH® Global fx Tax, CCH® ProSystem fx® Fixed Assets, and CCH® ProSystem fx® Planning.
- Support Hours of Operation: Other (Non-Tax) Related Products
- This includes CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, Trial Balance, Practice Management, Document, Scan, PDFlyer, KnowledgeConnect, Site Builder, Document, Financial Prep, Portal, Practice, and Workstream
Support Hours of Operation: Tax Related Products - [Return]
Support Schedule for the following products:
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| Hours of Operation (All times are displayed in Central time zone) | |
| Telephone (800-739-9998) | Chat (https://support.cch.com/chat) | |
|
January 1–March 1
*Closed for holiday observation
January 1, 2019
| Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–2:00 p.m. Sunday: Closed | Monday–Friday: 7:30 a.m.–7:30 p.m. Saturday: 8:00 a.m.–5:00 p.m. Sunday: Closed |
| March 2–March 14 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–5:00 p.m. Sunday: 10:00 a.m.–2:00 p.m. | Monday–Friday: 7:30 a.m.–8:30 p.m. Saturday: 8:00 a.m.–7:00 p.m. Sunday: 9:00 a.m.–5:00 p.m. |
| March 15 | Friday: 8:00 a.m.–11:00 p.m. | Friday: 7:30 a.m.–11:00 p.m. |
| March 16–March 31 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–2:00 p.m. Sunday: Closed | Monday–Friday: 7:30 a.m.–8:30 p.m. Saturday: 8:00 a.m.–7:00 p.m. Sunday: Closed |
| April 1–April 14 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–5:00 p.m. Sunday: 10:00 a.m.–2:00 p.m. | Monday–Friday: 7:30 a.m.–8:30 p.m. Saturday: 8:00 a.m.–7:00 p.m. Sunday: 9:00 a.m.–5:00 p.m. |
| April 15 | Monday: 8:00 a.m.–11:00 p.m. | Monday: 7:30 a.m.–11:00 p.m. |
| April 16–September 2 *Closed for holiday observation
May 24, 2019 May 27, 2019 July 4, 2019 September 2, 2019 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed |
Notes:
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Support Hours of Operation: Other (Non-Tax) Related Products - [Return]
Support Schedule for the following products:
| ||
| Hours of Operation (All times are displayed in Central time zone) | |
| Telephone (800-739-9998) | Chat (https://support.cch.com/chat) | |
|
January 1–March 1
*Closed for holiday observation
January 1, 2019
| Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–2:00 p.m. Sunday: Closed | Monday–Friday: 8:00 a.m.–5:00 p.m. Saturday: 8:00 a.m.–5:00 p.m. Sunday: Closed |
| March 2–March 14 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–2:00 p.m. Sunday: Closed | Monday–Friday: 8:00 a.m.–5:00 p.m. Saturday: 8:00 a.m.–5:00 p.m. Sunday: Closed |
| March 15 | Friday: 8:00 a.m.–7:00 p.m. | Friday: 8:00 a.m.–5:00 p.m. |
| March 16–March 31 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–2:00 p.m. Sunday: Closed | Monday–Friday: 8:00 a.m.–5:00 p.m. Saturday: 8:00 a.m.–5:00 p.m. Sunday: Closed |
| April 1–April 14 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–2:00 p.m. Sunday: Closed | Monday–Friday: 8:00 a.m.–5:00 p.m. Saturday: 8:00 a.m.–5:00 p.m. Sunday: Closed |
| April 15 | Monday: 8:00 a.m.–7:00 p.m. | Monday: 8:00 a.m.–5:00 p.m. |
| April 16–September 2 *Closed for holiday observation
May 24, 2019 May 27, 2019 July 4, 2019 September 2, 2019 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed | Monday–Friday: 8:00 a.m.–5:00 p.m. Saturday: Closed Sunday: Closed |
Notes:
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| Solution Id | 000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation |
|---|---|
| Direct Link |
