CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

The tables below provide the hours support is available for telephone support and Chat support. The tables below were divided by Tax related products and Other (non-tax) related products.


Support Hours of Operation: Tax Related Products - [Return]

Support Schedule for the following products:

  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® Global fx Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning


Dates:

Hours of Operation (All times are displayed in Central time zone)
Telephone (800-739-9998)Chat (https://support.cch.com/chat)
September 2–September 15
 
*Closed for holiday observation
          September 2, 2019
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–5:00 p.m.
Sunday: 10:00 a.m.–2:00 p.m
Monday–Friday: 7:30 a.m.–8:30 p.m.
Saturday: 8:00 a.m.–7:00 p.m.
Sunday: 9:00 a.m.–5:00 p.m.
September 16Monday: 8:00 a.m.–11:00 p.m.Monday: 7:30 a.m.–11:00 p.m.
September 17–September 29Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–5:00 p.m.
Sunday: Closed
Monday–Friday: 7:30 a.m.–8:30 p.m.
Saturday: 8:00 a.m.–7:00 p.m.
Sunday: Closed
September 30Monday: 8:00 a.m.–11:00 p.m.Monday: 7:30 a.m.–11:00 p.m.
October 1–October 14Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: 10:00 a.m.–5:00 p.m.
Sunday: 10:00 a.m.–2:00 p.m.
Monday–Friday: 7:30 a.m.–8:30 p.m.
Saturday: 8:00 a.m.–7:00 p.m.
Sunday: 9:00 a.m.–5:00 p.m.
October 15Tuesday: 8:00 a.m.–11:00 p.m.Tuesday: 7:30 a.m.–11:00 p.m.
October 16–December 31
 
*Closed for holiday observation
          November 28, 2019
          November 29, 2019
          December 25, 2019
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed



 
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed



 

Notes:

  • Account Services is available via:
    • Telephone: Monday–Friday: 8:00 a.m.–7:00 p.m.
    • Chat: Monday–Friday: 8:00 a.m.–7:00 p.m.
  • Support Cases are available 24 hours.
  • Dates and time are subject to change.


Support Hours of Operation: Other (Non-Tax) Related Products - [Return]

Support Schedule for the following products:

  • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
  • CCH® ProSystem fx® Practice Management, and Practice Advantage
  • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
  • CCH Axcess™ Document, Financial Prep, Portal, Practice, IQ, and Workstream


Dates:

Hours of Operation (All times are displayed in Central time zone)
Telephone (800-739-9998)Chat (https://support.cch.com/chat)
September 2–September 15
 
*Closed for holiday observation
          September 2, 2019
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed
September 16Monday: 8:00 a.m.–7:00 p.m.Monday: 8:00 a.m.–7:00 p.m.
September 17–September 29Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed
September 30Monday: 8:00 a.m.–7:00 p.m.Monday: 8:00 a.m.–7:00 p.m.
October 1–October 14Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed
October 15Tuesday: 8:00 a.m.–7:00 p.m.Tuesday: 8:00 a.m.–7:00 p.m.
October 16–December 31
 
*Closed for holiday observation
          November 28, 2019
          November 29, 2019
          December 25, 2019
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed


 
Monday–Friday: 8:00 a.m.–7:00 p.m.
Saturday: Closed
Sunday: Closed


 

Notes:

  • Account Services is available via:
    • Telephone: Monday–Friday: 8:00 a.m.–7:00 p.m.
    • Chat: Monday–Friday: 8:00 a.m.–7:00 p.m.
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
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