Knowledge Base Solution - CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation:

Telephone Support Hours
Chat Support Hours

The tables below show the support availability schedule for the following products:

CCH Axcess™ Tax
CCH® ProSystem fx® Tax
CCH® ProSystem fx® Fixed Assets
CCH® ProSystem fx® Planning

Telephone Support Schedule - [Return to Top]
Dates	Hours of Operation All times displayed are in the Central time zone.
Dates	Monday-Friday	Saturday & Sunday
August 30 – September 14 *Closed for holiday observance September 6, 2021	7:00 a.m. – 7:00 p.m.	Saturdays (09/04 & 09/11): 10:00 a.m. – 5:00 p.m. Sundays (09/05 & 09/12): 10:00 a.m. – 2:00 p.m.
September 15	7:00 a.m. – 11:00 p.m.
September 16 – October 1	7:00 a.m. – 7:00 p.m.	Saturdays (09/18 & 09/25): 10:00 a.m. – 5:00 p.m. Sundays (09/19 & 09/26): Closed
October 2 – October 14	7:00 a.m. – 7:00 p.m.	Saturdays (10/02 & 10/09): 10:00 a.m. – 5:00 p.m. Sundays (10/03 & 10/10): 10:00 a.m. – 2:00 p.m.
October 15	7:00 a.m. – 11:00 p.m.
October 16 – December 31 *Closed for holiday observance November 25, 2021 November 26, 2021 December 24, 2021	8:00 a.m. – 7:00 p.m.	All Saturdays: Closed All Sundays: Closed
Notes All times displayed are in the Central time zone. Account Services is available Monday - Friday 8:00 a.m. – 6:00 p.m. All other support groups are available Monday - Friday 8:00 a.m. – 7:00 p.m. This applies to the following groups: CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance CCH® ProSystem fx® Practice Management CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder CCH Axcess™ Document, Financial Prep, Portal, Practice, Client Collaboration, Data Axcess Utility, and Workstream Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return to Top]
Dates	Hours of Operation All times displayed are in the Central time zone.
Dates	Monday-Friday	Saturday & Sunday
August 30 – September 14 *Closed for holiday observance September 6, 2021	7:00 a.m. – 8:00 p.m.	Saturdays (09/04 & 09/11): 8:00 a.m. – 7:00 p.m. Sundays (09/05 & 09/12): 9:00 a.m. – 5:00 p.m.
September 15	7:00 a.m. – 11:00 p.m.
September 16 – October 1	7:00 a.m. – 8:00 p.m.	Saturdays (09/18 & 09/25): 8:00 a.m. – 7:00 p.m. Sundays (09/19 & 09/26): Closed
October 2 – October 14	7:00 a.m. – 8:00 p.m.	Saturdays (10/02 & 10/09): 8:00 a.m. – 7:00 p.m. Sundays (10/03 & 10/10): 9:00 a.m. – 5:00 p.m.
October 15	7:00 a.m. – 11:00 p.m.
October 16 – December 31 *Closed for holiday observance November 25, 2021 November 26, 2021 December 24, 2021	8:00 a.m. – 7:00 p.m.	All Saturdays: Closed All Sundays: Closed
Notes All times displayed are in the Central time zone. Account Services is available Monday - Friday 8:00 a.m. – 6:00 p.m. All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. This applies to the following groups: CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance CCH® ProSystem fx® Practice Management CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder CCH Axcess™ Document, Financial Prep, Portal, Practice, Client Collaboration, Data Axcess Utility, and Workstream Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
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