CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation
The tables below provide the hours support is available for telephone support and Chat support. The tables below were divided by Tax related products and Other (non-tax) related products.
- Support Hours of Operation: Tax Related Products
- This includes CCH Axcess™ Tax, CCH® ProSystem fx® Tax, CCH® Global fx Tax, CCH® ProSystem fx® Fixed Assets, and CCH® ProSystem fx® Planning.
- Support Hours of Operation: Other (Non-Tax) Related Products
- This includes CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, Trial Balance, Practice Management, Document, Scan, PDFlyer, KnowledgeConnect, Site Builder, Document, Financial Prep, Portal, Practice, and Workstream
Support Hours of Operation: Tax Related Products - [Return]
Support Schedule for the following products:
| ||
| Hours of Operation (All times are displayed in Central time zone) | |
| Telephone (800-739-9998) | Chat (https://support.cch.com/chat) | |
|
September 2–September 15
*Closed for holiday observation
September 2, 2019
| Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–5:00 p.m. Sunday: 10:00 a.m.–2:00 p.m | Monday–Friday: 7:30 a.m.–8:30 p.m. Saturday: 8:00 a.m.–7:00 p.m. Sunday: 9:00 a.m.–5:00 p.m. |
| September 16 | Monday: 8:00 a.m.–11:00 p.m. | Monday: 7:30 a.m.–11:00 p.m. |
| September 17–September 29 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–5:00 p.m. Sunday: Closed | Monday–Friday: 7:30 a.m.–8:30 p.m. Saturday: 8:00 a.m.–7:00 p.m. Sunday: Closed |
| September 30 | Monday: 8:00 a.m.–11:00 p.m. | Monday: 7:30 a.m.–11:00 p.m. |
| October 1–October 14 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: 10:00 a.m.–5:00 p.m. Sunday: 10:00 a.m.–2:00 p.m. | Monday–Friday: 7:30 a.m.–8:30 p.m. Saturday: 8:00 a.m.–7:00 p.m. Sunday: 9:00 a.m.–5:00 p.m. |
| October 15 | Tuesday: 8:00 a.m.–11:00 p.m. | Tuesday: 7:30 a.m.–11:00 p.m. |
| October 16–December 31 *Closed for holiday observation
November 28, 2019 November 29, 2019 December 25, 2019 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed |
Notes:
| ||
Support Hours of Operation: Other (Non-Tax) Related Products - [Return]
Support Schedule for the following products:
| ||
| Hours of Operation (All times are displayed in Central time zone) | |
| Telephone (800-739-9998) | Chat (https://support.cch.com/chat) | |
|
September 2–September 15
*Closed for holiday observation
September 2, 2019
| Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed |
| September 16 | Monday: 8:00 a.m.–7:00 p.m. | Monday: 8:00 a.m.–7:00 p.m. |
| September 17–September 29 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed |
| September 30 | Monday: 8:00 a.m.–7:00 p.m. | Monday: 8:00 a.m.–7:00 p.m. |
| October 1–October 14 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed |
| October 15 | Tuesday: 8:00 a.m.–7:00 p.m. | Tuesday: 8:00 a.m.–7:00 p.m. |
| October 16–December 31 *Closed for holiday observation
November 28, 2019 November 29, 2019 December 25, 2019 | Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed
| Monday–Friday: 8:00 a.m.–7:00 p.m. Saturday: Closed Sunday: Closed |
Notes:
| ||
| Solution Id | 000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation |
|---|---|
| Direct Link |
