CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning

Telephone Support Schedule - [Return to Top]

Dates
Hours of Operation
All times displayed are in the Central time zone.
 
Monday-FridaySaturday & Sunday
March 26 – June 28
*Closed for holiday observance
May 22, 2020
May 25, 2020
8:00 a.m. – 7:00 p.m.Saturdays and Sundays – Closed
June 29 – July 14
*Closed for holiday observance
July 03, 2020
8:00 a.m. – 7:00 p.m.Saturday, July 11 – 10:00 a.m. – 5:00 p.m.
Sunday, July 12 – 10:00 a.m. – 2:00 p.m.
July 158:00 a.m. – 11:00 p.m. 
July 16 – September 2
*Closed for holiday observance
September 7, 2020
8:00 a.m. – 7:00 p.m.Saturdays and Sundays- Closed

Notes

  • Account Services is available Monday - Friday 8:00 a.m. - 7:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. and will be open Saturday July 11, 10:00 a.m. – 2:00 p.m. This applies to the following groups:
    • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
    • CCH® ProSystem fx® Practice Management, and Practice Advantage
    • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
    • CCH Axcess™ Document, Financial Prep, Portal, Practice, and Workstream
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
 

Chat Support Schedule - [Return to Top]

Dates
Hours of Operation
All times displayed are in the Central time zone.
 
Monday-FridaySaturday & Sunday
March 26 – June 28
*Closed for holiday observance
May 22, 2020
May 25, 2020
8:00 a.m. – 7:00 p.m.Saturdays and Sundays – Closed
June 29 – July 14
*Closed for holiday observance
July 03, 2020
7:30 a.m. – 8:00 p.m.Saturday, July 11 – 8:00 a.m. – 7:00 p.m.
Sunday, July 12 – 9:00 a.m. – 5:00 p.m.
July 157:30 a.m. – 11:00 p.m. 
July 16 – September 2
*Closed for holiday observance
September 7, 2020
8:00 a.m. – 7:00 p.m.Saturdays and Sundays – Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday 8:00 a.m. - 7:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. and will be open Saturday July 11, 8:00 a.m. – 5:00 p.m. This applies to the following groups:
    • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
    • CCH® ProSystem fx® Practice Management, and Practice Advantage
    • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
    • CCH Axcess™ Document, Financial Prep, Portal, Practice, and Workstream
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
  Solution Tools
  Attachments
 Solution Id 000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
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