CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning

Telephone Support Schedule - [Return to Top]

Dates
Hours of Operation
All times displayed are in the Central time zone.
Monday-FridaySaturday & Sunday
January 4 – February 28
*Closed for holiday observance
January 1, 2021
8:00 a.m. – 7:00 p.m.Saturdays: 10:00 a.m. – 2:00 p.m.
Sundays in January and February - Closed
March 1 – March 148:00 a.m. – 7:00 p.m.Saturdays: 10:00 a.m. – 5:00 p.m.
Sundays: March 7th and 14th, 10:00 a.m. – 2:00 p.m.
March 158:00 a.m. – 11:00 p.m. 
March 16 – April 148:00 a.m. – 7:00 p.m.Saturdays: 10:00 a.m. – 5:00 p.m.
Sundays: April 11th, 10:00 a.m. – 2:00 p.m.
April 158:00 a.m. – 11:00 p.m. 
April 16 – May 16
 
8:00 a.m. – 7:00 p.m.Saturdays: 10:00 a.m. – 5:00 p.m.
Sundays: May 9 and 16 - 10:00 a.m. – 2:00 p.m.
May 178:00 a.m. – 11:00 p.m. 
May 18 – September 2
*Closed for holiday observance
May 28, 2021
May 31, 2021
July 2, 2021
July 5, 2021
September 6, 2021
8:00 a.m. – 7:00 p.m.Saturdays: Closed
Sundays: Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday 8:00 a.m. – 7:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. – 7:00 p.m. and on open Saturdays, 10:00 a.m. – 2:00 p.m., during tax season. 
    • This applies to the following groups:
      • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
      • CCH® ProSystem fx® Practice Management
      • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
      • CCH Axcess™ Document, Financial Prep, Portal, Practice, and Workstream
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
 

Chat Support Schedule - [Return to Top]

Dates
Hours of Operation
All times displayed are in the Central time zone.
Monday-FridaySaturday & Sunday
January 4 – February 28
*Closed for holiday observance
January 1, 2021
7:30 a.m. – 8:00 p.m.Saturdays: 8:00 a.m. – 5:00 p.m.
Sundays in January and February – Closed
March 1 – March 147:30 a.m. – 8:00 p.m.Saturdays: 8:00 a.m. – 7:00 p.m.
Sundays: March 7th and 14th, 9:00 a.m. – 5:00 p.m.
March 157:30 a.m. – 11:00 p.m. 
March 16 – March 287:30 a.m. – 8:00 p.m.All Saturdays: 8:00 a.m. – 7:00 p.m.
Sunday: Closed
March 29 – April 147:30 a.m. – 8:00 p.m.All Saturdays: 8:00 a.m. – 5:00 p.m.
Sunday, April 11: 9:00 a.m. – 5:00 p.m.
April 157:30 a.m. – 11:00 p.m. 
April 16 – May 167:30 a.m. – 8:00 p.m.All Saturdays – 8:00 a.m. – 5:00 p.m.
Sundays, May 9 and 16 – 9:00 a.m. – 5:00 p.m.
May 177:30 a.m. – 11:00 p.m. 
May 18 – September 2
*Closed for holiday observance
May 28, 2021
May 31, 2021
July 2, 2021
July 5, 2021
September, 6, 2021
8:00 a.m. – 7:00 p.m.Saturdays – Closed
Sundays – Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday 8:00 a.m. – 7:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. and on open Saturdays, 8:00 a.m. – 5:00 p.m., during tax season. 
    • This applies to the following groups:
      • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
      • CCH® ProSystem fx® Practice Management
      • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
      • CCH Axcess™ Document, Financial Prep, Portal, Practice, and Workstream
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
  Solution Tools
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 Solution Id 000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
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