CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning

Telephone Support Schedule - [Return to Top]

Dates
Hours of Operation
All times displayed are in the Central time zone.
Monday-FridaySaturday & Sunday
August 30 – September 14
*Closed for holiday observance
September 6, 2021
7:00 a.m. – 7:00 p.m.Saturdays (09/04 & 09/11): 10:00 a.m. – 5:00 p.m.
Sundays (09/05 & 09/12): 10:00 a.m. – 2:00 p.m.
September 157:00 a.m. – 11:00 p.m. 
September 16 – October 17:00 a.m. – 7:00 p.m.Saturdays (09/18 & 09/25): 10:00 a.m. – 5:00 p.m.
Sundays (09/19 & 09/26): Closed
October 2 – October 147:00 a.m. – 7:00 p.m.Saturdays (10/02 & 10/09): 10:00 a.m. – 5:00 p.m.
Sundays (10/03 & 10/10): 10:00 a.m. – 2:00 p.m.
October 157:00 a.m. – 11:00 p.m. 
October 16 – December 31
*Closed for holiday observance
November 25, 2021
November 26, 2021
December 24, 2021
8:00 a.m. – 7:00 p.m.All Saturdays: Closed
All Sundays: Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday 8:00 a.m. – 6:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. – 7:00 p.m.
    • This applies to the following groups:
      • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
      • CCH® ProSystem fx® Practice Management
      • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
      • CCH Axcess™ Document, Financial Prep, Portal, Practice, Client Collaboration, Data Axcess Utility, and Workstream
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
 

Chat Support Schedule - [Return to Top]

Dates
Hours of Operation
All times displayed are in the Central time zone.
Monday-FridaySaturday & Sunday
August 30 – September 14
*Closed for holiday observance
September 6, 2021
7:00 a.m. – 8:00 p.m.Saturdays (09/04 & 09/11): 8:00 a.m. – 7:00 p.m.
Sundays (09/05 & 09/12): 9:00 a.m. – 5:00 p.m.
September 157:00 a.m. – 11:00 p.m. 
September 16 – October 17:00 a.m. – 8:00 p.m.Saturdays (09/18 & 09/25): 8:00 a.m. – 7:00 p.m.
Sundays (09/19 & 09/26): Closed
October 2 – October 147:00 a.m. – 8:00 p.m.Saturdays (10/02 & 10/09): 8:00 a.m. – 7:00 p.m.
Sundays (10/03 & 10/10): 9:00 a.m. – 5:00 p.m.
October 157:00 a.m. – 11:00 p.m. 
October 16 – December 31
*Closed for holiday observance
November 25, 2021
November 26, 2021
December 24, 2021
8:00 a.m. – 7:00 p.m.All Saturdays: Closed
All Sundays: Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday 8:00 a.m. – 6:00 p.m.
  • All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m.
    • This applies to the following groups:
      • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
      • CCH® ProSystem fx® Practice Management
      • CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder
      • CCH Axcess™ Document, Financial Prep, Portal, Practice, Client Collaboration, Data Axcess Utility, and Workstream
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
  Solution Tools
  Attachments
 Solution Id 000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
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