Knowledge Base Solution - CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation:

Telephone Support Hours
Chat Support Hours

The tables below show the support availability schedule for the following products:

CCH Axcess™ Tax
CCH® ProSystem fx® Tax
CCH® ProSystem fx® Fixed Assets
CCH® ProSystem fx® Planning

Telephone Support Schedule - [Return to Top]
Dates	Hours of Operation
Dates	Monday-Friday	Saturday & Sunday
January 2 – March 1 *Closed for holiday observance January 1, 2020	8:00 a.m. – 7:00 p.m.	All Saturdays – 10:00 a.m. – 2:00 p.m. Sundays in January and February - Closed
March 2 – March 15	8:00 a.m. – 7:00 p.m.	All Saturdays – 10:00 a.m. – 5:00 p.m. Sundays, March 8 and 15 – 10:00 a.m. – 2:00 p.m.
March 16	8:00 a.m. – 11:00 p.m.
March 17 – April 14	8:00 a.m. – 7:00 p.m.	All Saturdays, – 10:00 a.m. – 5:00 p.m. Sundays, April 5 and 12 – 10:00 a.m. – 2:00 p.m.
April 15	8:00 a.m. – 11:00 p.m.
April 16 – September 2 *Closed for holiday observance May 22, 2020 May 25, 2020 July 3, 2020 September 7, 2020	8:00 a.m. – 7:00 p.m.	Saturdays and Sundays- Closed
Notes All times displayed are in the Central time zone. Account Services is available Monday - Friday 8:00 a.m. - 7:00 p.m. All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. and on open Saturdays, 10:00 a.m. – 2:00 p.m., during tax season. This applies to the following groups: CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance CCH® ProSystem fx® Practice Management, and Practice Advantage CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder CCH Axcess™ Document, Financial Prep, Portal, Practice, and Workstream Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return to Top]
Dates	Hours of Operation
Dates	Monday-Friday	Saturday & Sunday
January 2 – March 1 *Closed for holiday observance January 1, 2020	7:30 a.m. – 8:00 p.m.	All Saturdays – 8:00 a.m. – 5:00 p.m. Sundays in January and February - Closed
March 2 – March 14	7:30 a.m. – 8:00 p.m.	All Saturdays – 8:00 a.m. – 7:00 p.m. Sundays, March 8 and 15 – 9:00 a.m. – 5:00 p.m.
March 16	7:30 a.m. – 11:00 p.m.
March 17 – April 14	7:30 a.m. – 8:00 p.m.	All Saturdays – 8:00 a.m. – 7:00 p.m. Sundays, April 5 and 12 – 9:00 a.m. – 5:00 p.m.
April 15	7:30 a.m. – 11:00 p.m.
April 16 – September 2 *Closed for holiday observance May 22, 2020 May 25, 2020 July 3, 2020 September 7, 2020	8:00 a.m. – 7:00 p.m.	Saturdays and Sundays- Closed
Notes All times displayed are in the Central time zone. Account Services is available Monday - Friday 8:00 a.m. - 7:00 p.m. All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. and on open Saturdays, 8:00 a.m. – 5:00 p.m., during tax season. This applies to the following groups: CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance CCH® ProSystem fx® Practice Management, and Practice Advantage CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect, and Site Builder CCH Axcess™ Document, Financial Prep, Portal, Practice, and Workstream Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000048607/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
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