Issue

After running a search in ClientRelate, instead of a results report, the error above displays.

Cause

Something is wrong with the Crystal Reports 9 runtime installation

Resolution

Uninstall Crystal Reports 9. Then run the ProSystem fx workstation setup which will reinstall Crystal Reports 9 runtime.

Resolution Steps

1. Close all applications.
2. Begin the uninstall process:

• Windows Vista and Windows 7 (Category View)

1. Go to Start > Control Panel.
2. Click on Uninstall a Program.

• Windows 8 (Category View)

1. Right click the Start icon and select Control Panel .
2. Click on Uninstall a Program.

3. Highlight Crystal Reports9.

4. Depending on your version of Windows, click on either Remove or Uninstall. 

5. If prompted to completely uninstall, choose Yes or OK. 
6. Once Crystal Reports is uninstalled, open your ProSystem fx program group. 
7. Double-click on the Workstation Setup icon. 
8. Follow the prompts to reinstall ProSystem fx.