"Printer not activated, error -30" when printing to the Document PDF Converter in CCH Axcess™ or CCH® ProSystem fx® Document.

Solution 1
Make sure the Printer is running in your system tray.
  1. Browse to the installation directory of the smart client
    1. For Axcess: ?:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\SaaS
    2. For OP: ?:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\OP
  2. Open CCh.Document.PDFPrinter.exe


Solutions 2
Remove and reinstall the CCH Axcess™ or CCH® ProSystem fx® Document PDF Converter .

CCH Axcess™
  1. Remove theCCH Axcess Document PDF Converter.
    • In Windows 7, launch Control Panel > Devices and Printers.
    • In Windows 10, launch Control Panel > Printers and Scanners.
  2. Select the CCH Axcess Document PDF Converter and remove it from the system.
  3. Navigate to C:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\SaaS.
  4. Delete CCh.Document.PDFPrinter.exe.
    • This will be replaced with a new copy in the following steps.
  5. Launch the CCH Axcess™ Install and Update Manager on the workstation.
  6. Ensure only Document is selected.
  7. Click Repair and after the repair has completed, reboot the workstation.
  8. Look in the Windows System Tray for the CCH Axcess Document Printer icon.
    • If you see the CCH Axcess Document Printer, the issue is resolved.
    • If you don't see it, either reboot the system or navigate to C:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\SaaS\CCh.Document.PDFPrinter.exe, right-click the file and launch it.

CCH® ProSystem fx® Document
  1. Remove the Pfx Document PDF Converter.
    • In Windows 7, launch Control Panel > Devices and Printers.
    • In Windows 10, launch Control Panel > Printers and Scanners.
  2. Select the Pfx Document PDF Converter and remove it from the system.
  3. Navigate to C:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\OP.
  4. Delete CCh.Document.PDFPrinter.exe.
    • This will be replaced with a new copy in the following steps.
  5. Launch the ProSystem fx® Install and Update Manager (Client Edition).
  6. Click Repair and after the repair has completed, reboot the workstation.
  7. Look in the Windows System Tray for Pfx Document Printer icon.
    • If you see the Pfx Document Printer, the issue is resolved.
    • If you don't see it, either reboot the system or navigate to C:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\OP\CCh.Document.PDFPrinter.exe, right-click the file and launch it.
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