How do I repair an existing install of CCH® ProSystem fx® Engagement or Workpaper Manager?
For a simple repair of the program:
For an in-depth repair, or for resolving an issue with the program regarding the services, or if the above repair didn't resolve the issue being experienced, do the following:
The following video goes over how to repair an existing installation of CCH® ProSystem fx® Engagement to replace the services or other files in the common folder that a simple repair does not normally fix. While the steps in the video are covering the process to repair CCH® ProSystem fx® Engagement, the same steps and processes apply when repairing CCH® ProSystem fx® Workpaper Manager.
Note: With Engagement or Workpaper Manager v7.0 or newer, a repair will install any updates that have been previously applied to the machine. It is recommended to verify that you have the latest updates installed by going to http://support.cch.com/updates/Engagement or http://support.cch.com/updates/WorkpaperManager.
- Open the Windows Control Panel and select either Uninstall a Program or Programs and Features, depending on your Control Panel view.
- Locate CCH® ProSystem fx® Engagement or Workpaper Manager in the list of Programs and select it.
- Click Repair. A small window will pop up displaying a progress bar. When the window closes, the repair has completed.
For an in-depth repair, or for resolving an issue with the program regarding the services, or if the above repair didn't resolve the issue being experienced, do the following:
The following video goes over how to repair an existing installation of CCH® ProSystem fx® Engagement to replace the services or other files in the common folder that a simple repair does not normally fix. While the steps in the video are covering the process to repair CCH® ProSystem fx® Engagement, the same steps and processes apply when repairing CCH® ProSystem fx® Workpaper Manager.
- Close all programs on your computer.
- Open Services. Press Windows Key + R, type in services.msc and hit Enter.
- Stop the following services by right-clicking on each service and selecting Stop:
- Pfx.Engagement.WcfServices (Applicable to ProSystem fx Engagement 7.0 and newer only).
- PFXEngDesktopService
- PFXSYNPFTService
- Pfx.Engagement.SocketService (Applicable to ProSystem fx Engagement 7.2 and newer only).
- Browse to ?:\Pfx Engagement\Common, where ? is the drive where Engagement or Workpaper Manager is installed, and rename the Common folder to old.Common.
- If running Engagement v2019.2.1 and later, or v2020.1.3 and later and are running a repair to Engagement Administrator module or Workpaper Manager Administrator module please also browse to x:\Pfx Engagement\Admin and rename the Engagement CD Image folder. Please review the below article which addresses this concern.
- Open the Engagement install image or navigate to the Engagement CD Image on the server by pressing Windows Key + R and type \\{servername or IP}\Engagement CD Image. Then press enter.
- For Workpaper Manager, it will be called the Workpaper Manager CD Image.
- Right-click on PfxEngSetup.exe, and select Run as Administrator.
- For v2019, right-click on Setup.exe and select Run as Administrator. Then click New Engagement Installation and continue to step 7.
- Click Next.
- The Program Maintenance dialog will display with the following options: Modify, Repair, or Remove. Select Repair.
- Click Next.
- Click Install.
- Note: If you receive the message "Unknown source 'managetasks.dll'" during the installation, click OK several times on the message for the installation to continue.
- When the InstallShield Wizard Completed window displays click Finish.
- Launch Engagement using the shortcut provided on the desktop to allow the office add-ins to be updated and configured.
Note: With Engagement or Workpaper Manager v7.0 or newer, a repair will install any updates that have been previously applied to the machine. It is recommended to verify that you have the latest updates installed by going to http://support.cch.com/updates/Engagement or http://support.cch.com/updates/WorkpaperManager.
Solution Id | 000036259/sw42776 |
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