CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation
Depending on the method for contacting support, there are two schedules for support availability and hours of operation:
The tables below show the support availability schedule for the following products:
- CCH Axcess™ Tax
- CCH® ProSystem fx® Tax
- CCH® ProSystem fx® Fixed Assets
- CCH® ProSystem fx® Planning
Telephone Support - 1-800-739-9998 - [Return to Top] | ||
Dates |
Hours of Operation
All times displayed are in the Central time zone. | |
Monday-Friday | Saturday & Sunday | |
October 17 - December 31 *Closed for holiday observance | 8:00 a.m. – 7:00 p.m. |
All Saturdays - Closed All Sundays – Closed |
January 1 - January 28 *Closed for holiday observance
| 8:00 a.m. – 7:00 p.m. |
Closed |
January 29 - February 25 | 8:00 a.m. – 7:00 p.m. |
Saturdays – 10:00 a.m. – 2:00 p.m. |
February 26 - March 14 | 7:00 a.m. – 7:00 p.m. |
Saturdays - 10:00 a.m. – 2:00 p.m. Sundays - 10:00 a.m. – 2:00 p.m. |
March 15 | 7:00 a.m. – 11:00 p.m. |
|
March 16 - March 31 | 7:00 a.m. – 7:00 p.m. | Saturdays – 10:00 a.m. – 2:00 p.m.
Sundays - Closed |
April 1 - April 14 | 7:00 a.m. – 7:00 p.m. |
Saturdays - 10:00 a.m. – 2:00 p.m. Sundays - 10:00 a.m. – 2:00 p.m. |
April 15 | 7:00 a.m. – 11:00 p.m. |
|
April 16 - August 31 *Closed for holiday observance | 8:00 a.m. – 7:00 p.m. |
Closed |
Notes
|
Live Chat Support - https://support.cch.com/chat/ - [Return to Top] | ||
Dates |
Hours of Operation
All times displayed are in the Central time zone. | |
Monday-Friday | Saturday & Sunday | |
October 17 - December 31 *Closed for holiday observance | 8:00 a.m. – 7:00 p.m. |
All Saturdays - Closed All Sundays – Closed |
January 1 - January 28 *Closed for holiday observance | 7:00 a.m. – 8:00 p.m. |
Saturdays – 8:00 a.m. – 5:00 p.m. Sundays - Closed |
January 29 - February 25 | 7:00 a.m. – 8:00 p.m. |
Saturdays – 8:00 a.m. – 5:00 p.m. Sundays - Closed |
February 26 - March 14 | 7:00 a.m. – 8:00 p.m. |
Saturdays – 8:00 a.m. – 7:00 p.m. Sundays – 9:00 a.m. – 5:00 p.m. |
March 15 | 7:00 a.m. – 11:00 p.m. | |
March 16 - March 31
| 7:00 a.m. – 8:00 p.m. |
Saturdays – 8:00 a.m. – 7:00 p.m. Sundays - Closed |
April 1 - April 14 | 7:00 a.m. – 8:00 p.m. |
Saturdays – 8:00 a.m. – 7:00 p.m. Sundays – 9:00 a.m. – 5:00 p.m. |
April 15 | 7:00 a.m. – 11:00 p.m. |
|
April 16 - August 31 *Closed for holiday observance | 8:00 a.m. – 7:00 p.m. |
Closed |
Notes
|
Solution Id | 000212429/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation |
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Direct Link |