CCH iFirm users have the capability to reset their own passwords by using the Forgot your password? link on the login page. Should a user have trouble with the process, the Admin user can reset the password manually by doing the following:

1. Sign in as Admin
2. Click Settings > Security.
3. Select User Manager.
4. Click the user's name to open the Edit User menu.
5. Click Reset Password.

Notes

• An email will be sent to that user with a temporary password to log in to iFirm.
• The user will be prompted to create a new password upon log in.

For more information on passwords, see the following:

• Video: Resetting User Passwords