"Unable to upload for E-sign" when exporting a 1040 return in CCH Axcess™ Tax or CCH® ProSystem fx® Tax.
Symptoms
e-Sign options are disabled / grayed out in the Tax Return when uploading the 8879.
Full Error Text
"Unable to upload for E-sign."
Resolution
This message is generated when information is missing within the return. To allow the return to be uploaded for e-Sign, verify the following items are not creating issues in the return:
- e-Sign options are disabled in the Tax Return (Axcess: Electronic Filing - General - Lines 10 & 11).
- Date of Birth is missing for Tax Payer and/or Spouse.
- Taxpayer and Spouse have same email address on the Tax Return.
- Taxpayer or Spouse have the same email address as Tax Preparer's email address.
- Verify Practitioner PIN Program and Method Code
- Preparer info is being suppressed
- *Preparer email address used in return, is not present as a User within the AssureSign site for the firm account
If none of the items above are creating the issue, verify if any code 2 e-Sign diagnostics are being issued.
| Solution Id | 000183933/Unable-to-upload-for-E-sign-when-exporting-a-1040-return-in-CCH-Axcess-Tax-or-CCH-ProSystem-fx-Tax |
|---|---|
| Direct Link |
