Full Rejection Text

"The primary ID was either invalid, or could not be verified at this time. The IRS is telling NYS that the SSN does not match the associated name, or the SSN is invalid."

Resolution 

***Important Update - Posted 10/8/2021 3:37PM EDT***

We received communication from the State of New York (NYS) reporting a temporary fix which resolved the R0170 reject. According the NYS, you can now resume transmitting returns, and NYS will resume pulling from the IRS previously transmitted returns. Returns in Rejected status for R0170 can be re-uploaded and released without calculating. Returns already in Transmitted status will be acknowledged when NYS pulls the files and processes them.

Additional Information

• Paper file may be necessary if information has been confirmed with client and the return rejects again.
• If the Taxpayer's information is correct, contact the Social Security Administration at 1-800-772-1213 or visit the Social Security Administration website, to get the Internal Revenue Service contact phone number.