This may occur variously for Microsoft® Word, Microsoft® Excel® or Microsoft® Outlook®.

1. Verify the add-in is inactive and not disabled.
2. Uninstall and reinstall the specific add-in.
   • How do I install, update, or uninstall the Microsoft Office Plug-ins for CCH Axcess Document?
3. Check the LoadBehavior registry key.
   • Note: This should only be done by an IT Professional.
   • Note: [Specific program] refers to Outlook, Word, or Excel
   • It is located at HKEY_CURRENT_USER\Software\Microsoft\Office\[Specific program]\Addins\Cch.Pfx.OfficeAddin.Core.[Specific program]
   • Change the LoadBehavior value to 3.
4. Uninstall and reinstall the Office Framework.
   • How do I reinstall the CCH Axcess™ Document Office Framework?
5. Log in to the computer as a different Microsoft® Windows® user.

Note: If issue with plugin persists and is specific to Microsoft® Outlook®, the add-in may have been causing Microsoft® Outlook® to start slowly. Enabling it here forces Microsoft® Outlook® to not disable it because of excessive load time. 

You manage slow and disabled Add-ins by doing the following:

1. Open Microsoft® Outlook®.
2. Click File.
3. Click Manage Add-Ins.
4. You should see Cch.Pfx.OfficeAddin.Core.Outlook in the list as a detected problem.
5. Select Always enable this add-in.