"Upload Error" when electronic filing a return in CCH Axcess™ Tax.

  1. Check the PDF attachment section to make sure a PDF exists.
  2. If PDFs are attached to the return, delete the section.
  3. Calculate the return.
  4. Save and close the return.*
  5. Open the return and re-enter the PDFs. 
  6. Calculate the return again and export it to electronic filing.
  • If you continue to receive the error message again after following the steps above, please try the following: 
    1. Save the PDF on the user's local machine from which the return is being exported.
    2. Minimize the length of the path and file name.
      • One way to minimize the length of the file path this is to create a folder on the local  drive named PDF: C:\PDF.
    3. *Repeat the steps above and include a return rebuild between steps 4 & 5.

Additional Information

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