1. Go to https://support.cch.com/updates/KnowledgeCoach/.
2. In the Knowledge Coach Content Updates section, click on Download File next to the CCH ProSystem fx Knowledge Coach update to be installed.
   • If you are an advanced IT professional wanting to push the update out to multiple computers with a 3rd party software or a group policy, we provide a silent install version of the update located underneath the standard update option. 
     • 
     • Download the silent version installer and it can be scripted to be pushed and deployed silently on workstations. 
3. If you are not already logged in, you will be prompted to log in with a registered email address and password. 
   • How to create a user for the support.cch.com website.
4. A prompt will appear for you to save the file. Save it to a location where you can find it easily. 
   • The default location is C:\Users\[username]\Downloads. 
5. Once the download is completed, close out of Engagement on the machine the content update will be applied to.
6. Navigate to the file, right-click on it and choose Run as administrator. 
7. If you receive a User Account Control prompt asking if you want to allow the program to make changes, click Yes. 
8. After the update completes, a message will display saying the update ran successfully. Click OK. 

Notes

• The Content Update will need to be installed on all machines that have either Terminal Server Database or Workpaper Management with CCH ProSystem fx Knowledge Coach installed. 
• Unless otherwise stated in the Release Notes for the Content Update, the Knowledge Coach version number will not change after the installation of the update. 
• If applying the Content Update to address issues with information not saving information in a workpaper a repair may be necessary after running the Content Update
• The Latest Knowledge Coach Update files are cumulative to the date displayed next to them.