New Microsoft® Windows® 10 computers come with Microsoft® Office Built-in Windows® app resulting in add-in errors in CCH® ProSystem fx® Engagement or Workpaper Manager.

Full Message Text

When opening Microsoft® Word® document:
"Unable to open workpaper" 

When opening a Microsoft® Excel® workbook:
"This workbook contains one or more links that cannot be updated"
or
"Unable to set the install property of the AddIn class"
 

Resolution

There have been reports of newly created Dell™ images that include a Built-in Windows app version of Microsoft® Office already installed. The CCH® ProSystem fx® Engagement or Workpaper Manager application does not support nor detect this version of Microsoft® Office. In order to resolve this issue, you will need to uninstall the Built-in Windows® app Office.
  1. Click the Windows Start button. User-added image
  2. Click the Settings gear icon. User-added image
  3. Click Apps.
  4. Locate Microsoft Office Desktop Apps in the following list:
    • User-added image
  5. Click Microsoft Office Desktop Apps.
  6. Click Uninstall.
    • This will begin an uninstall process in the background and may take a few minutes.
    • Once this has been uninstalled, you should no longer receive errors.
  7. If errors persist, repair the Engagement installation.
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 Solution Id 000077831/000077831
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