The App Checker Utility comes with the CCH® ProSystem fx® Engagement or Workpaper Manager v2018 and newer. 



To use the utility, do the following:

1. Close Engagement or Workpaper Manager, and any Microsoft® Office applications. 
   • If Engagement or Workpaper Manager, and Microsoft® Office are not closed a message will display alerting you to close the programs. 
   • Note: If running the utility does not correct the issue with the first attempt, you may check for "hung" instances of Office applications running in the background to end them and try the utility once again. 
     • Check for a hung instance of Microsoft® Excel® or Word®.
       • Close all Microsoft® Excel® and Word® files.
       • Right-click on the Task Bar and select Task Manager.
       • Click on the Processes or  Details tab and sort by Name.
       • Right-click and choose End Process on any excel.exe or and winword.exe processes running for your logged in Windows user name.
2. In version CCH® ProSystem fx® Engagement or Workpaper Manager v2020 and newer the utility has been added to the CCH® ProSystem fx® Engagement or Workpaper Manager workstation login process.
   • CCH® ProSystem fx® Engagement or Workpaper Manager v2020 and newer.
     • Close out of CCH® ProSystem fx® Engagement or Workpaper Manager and log back in. 
       • If any addin issue persists, you can use the App Checker utility interface to attempt to identify any further issue and repair. 
   • CCH® ProSystem fx® Engagement or Workpaper Manager v2018 and v2019
     1. Browse to ?:\pfx Engagement\WM\utilities, where ? is the drive that Engagement or Workpaper Manager is installed to, and double-click on AppCheckerUI.exe. 
     2. The AppChecker utility will check the status of all plugins, services, and ports that Engagement and Workpaper Manager use. Any that are disabled or missing will display with a red X. Click either Repair under the red X, or click Fix all to replace and re-enable the problematic items. 
        • Hovering over the red X will display details on the issue. 
     3. Once all items display with green checkmarks, close the utility. 

If the App Checker utility does not fix your CCH® ProSystem fx® Engagement or Workpaper Manager 3rd party addin issue(s), please call into support or create a case online for further assistance. 

• What are the phone tree options for 1-800-739-9998?
• How do I respond to a support case on support.cch.com?