CCH Axcess™ does not open after logging in.
- Article Type:
- Problem Resolution
- Last Modified:
- 11/05/2022
Symptoms
- CCH Axcess does not open after entering credentials.
- CCH Axcess crashes after logging in.
- CCH Axcess does not open after signing in.
- Nothing happens after logging in for CCH Axcess.
- CCH Axcess disappears after logging in.
- Maintenance windows is hidden after login.
Environment
- CCH Axcess
- CCH Axcess Document
- CCH Axcess Practice
- CCH Axcess Workstream
- CCH Axcess Tax
- CCH Axcess Financial Prep
Cause
N/A
Resolution
Windows Time Incorrect
Verify that your computer has the correct time and time zone for your specific region.- If you are unable to change the system time, or if you are unsure of how to change the time/time zone on your computer, please consult your IT for assistance.
- time.gov will show the current, official time for your current location.
- Daylight saving settings if not setup correctly could also cause this issue.
CCH Axcess Maintenance Window
If CCH Axcess has a maintenance window coming up sometimes that window can be behind other windows on your machine so please do the following:
- On your keyboard press and hold: Alt-Tab.
- Look for an Axcess maintenance window and select it.
- Once the Maintenance windows pops to the front, click OK and then Axcess will open.
Additional Information
N/A
| Solution Id | 000235999/CCH-Axcess-does-not-open-after-login-in-screen |
|---|---|
| Direct Link |
