Knowledge Base Solution - ATX™ and TaxWise®: Support Hours of Operation

ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for Fall 2022.

Phone Numbers:
- ATX: (800) 638-8291
- TaxWise and TaxWise Online: (866) 641-9473

Depending on the method for contacting support, there are two schedules for support availability and hours of operation:

The tables below show the support availability schedule for the following products:

Telephone Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
August 1 – Sept 14	8:00 a.m. - 6:00 p.m.	Saturdays and Sundays- Closed
September 15	8:00 a.m. – 8:00 p.m.
September 16 – October 14	8:00 a.m. - 6:00 p.m.	Saturdays and Sundays- Closed
October 17	8:00 a.m. – 8:00 p.m.
October 18 – December 31	8:00 a.m. - 6:00 p.m.	Saturdays and Sundays- Closed
*Closed for holiday observance* September 5, 2022 November 24, 2022 November 25, 2022 December 26, 2022
Notes: All times displayed are in the Eastern time zone. Account Services is not available on weekends. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
August 1 – September 2	8:00 a.m. - 6:00 p.m.	Saturdays and Sundays- Closed
September 6 – September 11	8:00 a.m. - 6:00 p.m.	Saturday – 9:00 a.m. – 6:00 p.m. Sunday - 9:00 a.m. – 6:00 p.m.
September 15	8:00 a.m. – 10:00 p.m.
September 16 – October 9	8:00 a.m. - 6:00 p.m.	Saturdays and Sundays- Closed
October 10 – October 16	8:00 a.m. - 6:00 p.m.	Saturday – 9:00 a.m. – 6:00 p.m. Sunday - 9:00 a.m. – 6:00 p.m.
October 17	8:00 a.m. – 10:00 p.m.
October 18 – December 31	8:00 a.m. - 6:00 p.m.	Saturdays and Sundays- Closed
*Closed for holiday observance* September 5, 2022 November 24, 2022 November 25, 2022 December 26, 2022	.
Notes: All times displayed are in the Eastern time zone. Account Services is not available on weekends. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Additional Information

Para obtener la versión en español de este artículo de Knowledge Base, haga clic aquí: ATX™ y TaxWise®: Horas de Soporte

Solution Id	000093021/ATX-and-TaxWise-Support-Hours-of-Operation
Direct Link