Knowledge Base Solution - ATX™ and TaxWise®: 2020 Support Hours of Operation

ATX™ and TaxWise®: 2020 Support Hours of Operation

US Small Firms Tax and Accounting Services:
Support Hours of Operation 2020

The tables below are split between Telephone support and Chat support and shows the support schedule for the following products:

Telephone Support Hours
Chat Support Hours

ATX
ATX Pay-Per-Return
ATX 1040
ATX MAX
ATX Total Tax Office
ATX Advantage
ATX Payroll Compliance

TaxWise
TaxWise Online
TaxWise Desktop
CCH iFirm
CCH iFirm Portal
CCH iFirm Practice Manager
Client Accounting Suite

Telephone Support Schedule - [Return]
Dates	Hours of Operation
Dates	Monday – Friday	Saturday & Sunday
January 2 – March 21 *Closed for holiday observance January 1, 2020	8:00 a.m. – 7:00 p.m.	All Saturdays – 9:00 a.m. – 6:00 p.m. Sundays in January, February, and March - Closed
March 15th		Sunday 10:00 a.m. – 2:00 p.m.
March 16th	8:00 a.m. – Midnight
March 26 – April 14	8:00 a.m. – 6:00 p.m.	Closed
April 15	8:00 a.m. – 6:00 p.m
April 16 – June 28 *Closed for holiday observance May 22, 2020 May 25, 2020	8:00 a.m. - 6:00 p.m.	Closed
June 29- July 14 *Closed for holiday observance July 3, 2020	8:00 a.m. - 6:00 p.m.	Saturday July 11- 9:00 a.m.- 6:00 p.m. Sunday July 12- 9:00 a.m.- 6:00 p.m.
July 15	8:00am – midnight
July 16- September 2 *Closed for holiday observance September 7, 2020	8:00 a.m. - 6:00 p.m.	Closed
Notes All times displayed are in the Eastern time zone. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return]
Dates	Hours of Operation
Dates	Monday – Friday	Saturday & Sunday
January 2 – March 21 *Closed for holiday observance January 1, 2020	8:00 a.m. – 7:00 p.m.	All Saturdays – 9:00 a.m. – 6:00 p.m. Sundays in January, February, - Closed
March 15th		Sunday 9:00 a.m. – 6:00 p.m.
March 16th	8:00 a.m. – Midnight
March 26- April 14	8:00 a.m. – 6:00 p.m.	Closed
April 15	8:00 a.m. – 6:00 p.m.
April 16 – June 28 *Closed for holiday observance May 22, 2020 May 25, 2020	8:00 a.m. – 6:00 p.m.	Closed
June 29- July 14 *Closed for holiday observance July 3, 2020	8:00 a.m. – 6:00 p.m.	Saturday July 11- 9:00 a.m.- 6:00 p.m. Sunday July 12- 9:00 a.m.- 6:00 pm
July 15	8:00 a.m. – Midnight
July 16 – September 2 *Closed for holiday observance September 7, 2020	8:00 a.m. - 6:00 p.m.	Closed
Notes All times displayed are in the Eastern time zone. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000093021/000093021
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