2020 Support Hours of Operation

US Small Firms Tax and Accounting Services:
Support Hours of Operation 2020
 
The tables below are split between Telephone support and Chat support and shows the support schedule for the following products:  
  • ATX
  • TaxWise
  • TaxWise Online
  • Payroll Compliance Reporting
  • Client Accounting Suite
  • PaperlessPLUS
  • CCH iFirm
  • CCH iFirm Client Portal
 

Telephone Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.
 

Monday – Friday

Saturday & Sunday

January 2 – March 21

*Closed for holiday observance
         January 1, 2020
8:00 a.m. – 7:00 p.m.All Saturdays – 9:00 a.m. – 6:00 p.m.
Sundays in January, February, and March - Closed
March 15th Sunday 10:00 a.m. – 2:00 p.m.
March 16th8:00 a.m. – Midnight 
March 26 – April 148:00 a.m. – 6:00 p.m.Closed
April 158:00 a.m. –  6:00 p.m 
April 16 – June 28

*Closed for holiday observance
         May 22, 2020
         May 25, 2020
        
8:00 a.m. - 6:00 p.m.Closed
June 29- July 14

*Closed for holiday observance
        July 3, 2020
8:00 a.m. - 6:00 p.m.Saturday July 11- 9:00 a.m.- 6:00 p.m.
Sunday July 12- 9:00 a.m.- 6:00 p.m.
July 158:00am – midnight 
July 16- September 2
*Closed for holiday observance
       September 7, 2020
 
8:00 a.m. - 6:00 p.m.Closed

Notes

  • Dates and times are subject to change.
 

Chat Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

January 2 – March 21

*Closed for holiday observance
         January 1, 2020
8:00 a.m. – 7:00 p.m.All Saturdays – 9:00 a.m. – 6:00 p.m.
Sundays in January, February, - Closed
March 15th Sunday 9:00 a.m. – 6:00 p.m.
March 16th8:00 a.m. – Midnight 
March 26- April 148:00 a.m. – 6:00 p.m.Closed
April 158:00 a.m. – 6:00 p.m. 
April 16 – June 28

*Closed for holiday observance
         May 22, 2020
         May 25, 2020
8:00 a.m. – 6:00 p.m.Closed
June 29- July 14

*Closed for holiday observance
        July 3, 2020
8:00 a.m. – 6:00 p.m.Saturday July 11- 9:00 a.m.- 6:00 p.m.
Sunday July 12- 9:00 a.m.- 6:00 pm
July 158:00 a.m. – Midnight 
July 16 – September 2

*Closed for holiday observance
         September 7, 2020
8:00 a.m. - 6:00 p.m.Closed

Notes

  • Dates and times are subject to change.
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