ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for Spring 2022.
  • Phone Numbers:
    • ATX: (800) 638-8291
    • TaxWise and TaxWise Online: (866) 641-9473
Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • ATX
  • ATX Pay-Per-Return
  • ATX 1040
  • ATX MAX
  • ATX Total Tax Office
  • ATX Advantage
  • ATX Payroll Compliance
  • TaxWise
  • TaxWise Online
  • TaxWise Desktop
  • CCH iFirm
  • CCH iFirm Portal
  • CCH iFirm Practice Manager
  • Client Accounting Suite
 

Telephone Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

 
January 3 – February 27
8:00 a.m. – 7:00 p.m.

All Saturdays –9:00 a.m. – 6:00 p.m.
Sundays in January and February - Closed

February 28 – March 128:00 a.m. – 7:00 p.m.

All Saturdays – 9:00 a.m. – 6:00 p.m.
Sundays in February and March - Closed

March 158:00 a.m. – 8:00 p.m. 

Saturdays – Closed 

Sundays - Closed

March 16 – April 158:00 a.m. – 7:00 p.m.

All Saturdays, – 9:00 a.m. – 6:00 p.m.
Sunday April 10 and 17 – 9:00 a.m. – 6:00 p.m.

April 188:00 a.m. –midnight 
April 19 – August 28
 
8:00 a.m. - 6:00 p.m.Saturdays and Sundays- Closed



*Closed for holiday observance

May 27, 2022
 May 30, 2022
July 4, 2022
 

 

 

Notes:

  • Dates and times are subject to change.
 

Chat Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

January 2 Sunday Jan 2nd open –10:00 a.m. – 6:00 p.m.
 
January 3- February 27
 
8:00 a.m. - 7:00 p.m.Saturdays - 9:00 a.m. - 6:00 p.m.
Sundays in January and February - Closed
February 28 – March 128:00 a.m. – 7:00 p.m.All Saturdays – 9:00 a.m. – 6:00 p.m.
Sundays in February and March - Closed
March 158:00 a.m. –midnight 
March 16- April 158:00 a.m. - 7:00 p.m.All Saturdays, – 9:00 a.m. – 6:00 p.m.
Sunday April 10 and 17 – 9:00 a.m. – 6:00 p.m.
April 188:00 a.m. - midnight 
April 19 – August 28
 
8:00 a.m. - 6:00 p.m.Saturdays and Sundays- Closed

*Closed for holiday observance

May 27, 2022
 May 30, 2022
July 4, 2022

. 

Notes:

  • Dates and times are subject to change.
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