Knowledge Base Solution - ATX™ and TaxWise®: Support Hours of Operation

ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for Fall 2020.

Phone Numbers:
- ATX: (800) 638-8291
- TaxWise and TaxWise Online: (866) 641-9473

Depending on the method for contacting support, there are two schedules for support availability and hours of operation:

The tables below show the support availability schedule for the following products:

Telephone Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
September 8 – September 14 *Closed for holiday observance September 7, 2020	8:00 a.m. – 6:00 p.m.	Saturdays – Closed Sundays – Closed
September 15	8:00 a.m. – 8:00 p.m.
September 16 – October 4	8:00 a.m. – 6:00 p.m.	Saturdays – Closed Sundays – Closed
October 5 – October 14	8:00 a.m. – 6:00 p.m.	Saturdays – Closed Sundays – Closed
October 15	8:00 a.m. – 8:00 p.m
October 16 – December 31 *Closed for holiday observance November 22, 2020 November 25, 2020 November 25, 2020	8:00 a.m. – 6:00 p.m.	Saturdays – Closed Sundays – Closed
Notes: All times displayed are in the Eastern time zone. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
September 8 – September 14 *Closed for holiday observance September 7, 2020	8:00 a.m. – 6:00 p.m.	Saturdays – 9:00 a.m. – 6:00 p.m. Sundays – 9:00 a.m. – 6:00 p.m.
September 15	8:00 a.m. – Midnight
September 16 – October 4	8:00 a.m. – 6:00 p.m.	Saturdays – Closed Sundays – Closed
October 5 – October 14	8:00 a.m. – 8:00 p.m.	Saturdays – 9:00 a.m. – 6:00 p.m. Sundays – 9:00 a.m. – 6:00 p.m.
October 15	8:00 a.m. – Midnight
October 16 – December 31 *Closed for holiday observance November 26, 2020 November 27, 2020 December 25, 2020	8:00 a.m. – 6:00 p.m.	Saturdays – Closed Sundays – Closed
Notes: All times displayed are in the Eastern time zone. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000093021/2020-Support-Hours-of-Operation
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