ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for fall 2021.
  • Phone Numbers:
    • ATX: (800) 638-8291
    • TaxWise and TaxWise Online: (866) 641-9473
Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • ATX
  • ATX Pay-Per-Return
  • ATX 1040
  • ATX MAX
  • ATX Total Tax Office
  • ATX Advantage
  • ATX Payroll Compliance
  • TaxWise
  • TaxWise Online
  • TaxWise Desktop
  • CCH iFirm
  • CCH iFirm Portal
  • CCH iFirm Practice Manager
  • Client Accounting Suite
 

Telephone Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

September 7 - September 14

*Closed for holiday observance
         September 6, 2021
8:00 a.m. – 6:00 p.m.

Saturdays – Closed 

Sundays - Closed

September 158:00 a.m. – 8:00 p.m.

 

September 16 - October 148:00 a.m. – 6:00 p.m. 

Saturdays – Closed 

Sundays - Closed

October 15 8:00 a.m. – 8:00 p.m.

 

October 16 - December 31

*Closed for holiday observance
November 25, 2021
November 26, 2021
December 24, 2021
December 31, 2021

8:00 a.m. – 6:00 p.m.

Saturdays – Closed 

Sundays - Closed

Notes:

  • Dates and times are subject to change.
 

Chat Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

September 8 - September 14

*Closed for holiday observance
September 6, 2021
 
8:00 a.m. - 6:00 p.m.Saturdays - 9:00 a.m. - 6:00 p.m.
Sundays - 9:00 a.m. - 6:00 p.m.
September 158:00 a.m. - Midnight 
September 16 - October 48:00 a.m. - 6:00 p.m.Saturdays - Closed
Sundays - Closed
October 5 - 148:00 a.m. - 8:00 p.m.Saturdays - 9:00 a.m. - 6:00 p.m.
Sundays - 9:00 a.m. - 6:00 p.m.
October 158:00 a.m. - midnight 
October 16 - December 31

*Closed for holiday observance
November 25, 2021
November 26, 2021
December 24, 2021
December 31, 2021
8:00 a.m. - 6:00 p.m.Saturdays - Closed
Sundays - Closed

Notes:

  • Dates and times are subject to change.
  Solution Tools
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 Solution Id 000093021/2021-Support-Hours-of-Operation
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