Knowledge Base Solution - ATX™ and TaxWise®: 2020 Support Hours of Operation

ATX™ and TaxWise®: 2020 Support Hours of Operation

US Small Firms Tax and Accounting Services:
Support Hours of Operation 2020

The tables below are split between Telephone support and Chat support and shows the support schedule for the following products:

Telephone Support Hours
Chat Support Hours

ATX
ATX Pay-Per-Return
ATX 1040
ATX MAX
ATX Total Tax Office
ATX Advantage
ATX Payroll Compliance

TaxWise
TaxWise Online
TaxWise Desktop
CCH iFirm
CCH iFirm Portal
CCH iFirm Practice Manager
Client Accounting Suite

Telephone Support Schedule - [Return]
Dates	Hours of Operation
Dates	Monday – Friday	Saturday & Sunday
January 2 – March 31 *Closed for holiday observance January 1, 2020	8:00 a.m. – 7:00 p.m.	All Saturdays – 9:00 a.m. – 6:00 p.m. Sundays in January, February, and March - Closed
April 1- April 14	8:00 a.m. – 7:00 p.m.	Saturdays– 9:00 a.m. – 6:00 p.m. Sundays, April 5 and 12 – 9:00 a.m. – 6:00 p.m.
April 15	8:00 a.m. – Midnight
April 16 – September 2 *Closed for holiday observance May 22, 2020 May 25, 2020 July 3, 2020 September 7, 2020	8:00 a.m. - 6:00 p.m.
Notes All times displayed are in the Eastern time zone. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return]
Dates	Hours of Operation
Dates	Monday – Friday	Saturday & Sunday
January 2 – March 31 *Closed for holiday observance January 1, 2020	8:00 a.m. – 7:00 p.m.	All Saturdays – 9:00 a.m. – 6:00 p.m. Sundays in January, February, and March - Closed
April 1- April 14	8:00 a.m. – 7:00 p.m.	Saturdays– 9:00 a.m. – 6:00 p.m. Sundays, April 5 and 12 – 9:00 a.m. – 6:00 p.m.
April 15	8:00 a.m. – Midnight
April 16 – September 2 *Closed for holiday observance May 22, 2020 May 25, 2020 July 3, 2020 September 7, 2020	8:00 a.m. - 6:00 p.m.
Notes All times displayed are in the Eastern time zone. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000093021/000093021
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