Knowledge Base Solution - ATX™ and TaxWise®: Support Hours of Operation

ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for 2021 Spring season.

Phone Numbers:
- ATX: (800) 638-8291
- TaxWise and TaxWise Online: (866) 641-9473

Depending on the method for contacting support, there are two schedules for support availability and hours of operation:

The tables below show the support availability schedule for the following products:

Telephone Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
January 2 – March 31 *Closed for holiday observance          January 1, 2021	8:00 a.m. – 7:00 p.m.	All Saturdays – 9:00 a.m. – 6:00 p.m. Sundays in January, February, and March - Closed
April 1- April 14	8:00 a.m. – 7:00 p.m.	Saturdays– 9:00 a.m. – 6:00 p.m. Sunday April 11 – 9:00 a.m. – 6:00 p.m.
April 15	8:00 a.m. – Midnight
April 16 – May 16	8:00 a.m. – 7:00 p.m.	Saturdays– 9:00 a.m. – 6:00 p.m. Sundays, May 9 and 16– 9:00 a.m. – 6:00 p.m.
May 17	8:00 a.m. – Midnight
May 18 – September 2 *Closed for holiday observance May 28, 2021 May 31, 2021 July 2, 2021 July 5, 2021 September 6, 2021	8:00 a.m. – 6:00 p.m.	Saturdays – Closed Sundays – Closed
Notes: All times displayed are in the Eastern time zone. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
January 2 – March 31 *Closed for holiday observance          January 1, 2021	8:00 a.m. – 7:00 p.m.	All Saturdays – 9:00 a.m. – 6:00 p.m. Sundays in January, February, and March - Closed
April 1- April 14	8:00 a.m. – 7:00 p.m.	All Saturdays– 9:00 a.m. – 6:00 p.m. Sunday April 11 – 9:00 a.m. – 6:00 p.m
April 15	8:00 a.m. – Midnight
April 16 – May 16	8:00 a.m. – 7:00 p.m.	Saturdays– 9:00 a.m. – 6:00 p.m. Sundays, May 9 and 16– 9:00 a.m. – 6:00 p.m.
May 17	8:00 a.m. – Midnight
May 18 – September 2 *Closed for holiday observance May 28, 2021 May 31, 2021 July 2, 2021 July 5, 2021 September 6, 2021	8:00 a.m. - 6:00 p.m.
Notes: All times displayed are in the Eastern time zone. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000093021/2021-Support-Hours-of-Operation
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