Knowledge Base Solution - ATX™ and TaxWise®: Support Hours of Operation

ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for Spring 2022.

Phone Numbers:
- ATX: (800) 638-8291
- TaxWise and TaxWise Online: (866) 641-9473

Depending on the method for contacting support, there are two schedules for support availability and hours of operation:

The tables below show the support availability schedule for the following products:

Telephone Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
January 3 – February 27	8:00 a.m. – 7:00 p.m.	All Saturdays –9:00 a.m. – 6:00 p.m. Sundays in January and February - Closed
February 28 – March 12	8:00 a.m. – 7:00 p.m.	All Saturdays – 9:00 a.m. – 6:00 p.m. Sundays in February and March - Closed
March 15	8:00 a.m. – 8:00 p.m.	Saturdays – Closed Sundays - Closed
March 16 – April 15	8:00 a.m. – 7:00 p.m.	All Saturdays, – 9:00 a.m. – 6:00 p.m. Sunday April 10 and 17 – 9:00 a.m. – 6:00 p.m.
April 18	8:00 a.m. –midnight
April 19 – August 28	8:00 a.m. - 6:00 p.m.	Saturdays and Sundays- Closed
*Closed for holiday observance May 27, 2022 May 30, 2022 July 4, 2022
Notes: All times displayed are in the Eastern time zone. Account Services is not available on weekends. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
January 2		Sunday Jan 2nd open –10:00 a.m. – 6:00 p.m.
January 3- February 27	8:00 a.m. - 7:00 p.m.	Saturdays - 9:00 a.m. - 6:00 p.m. Sundays in January and February - Closed
February 28 – March 12	8:00 a.m. – 7:00 p.m.	All Saturdays – 9:00 a.m. – 6:00 p.m. Sundays in February and March - Closed
March 15	8:00 a.m. –midnight
March 16- April 15	8:00 a.m. - 7:00 p.m.	All Saturdays, – 9:00 a.m. – 6:00 p.m. Sunday April 10 and 17 – 9:00 a.m. – 6:00 p.m.
April 18	8:00 a.m. - midnight
April 19 – August 28	8:00 a.m. - 6:00 p.m.	Saturdays and Sundays- Closed
*Closed for holiday observance May 27, 2022 May 30, 2022 July 4, 2022	.
Notes: All times displayed are in the Eastern time zone. Account Services is not available on weekends. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000093021/ATX-and-TaxWise-Support-Hours-of-Operation
Direct Link