ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for Fall 2020.
  • Phone Numbers:
    • ATX: (800) 638-8291
    • TaxWise and TaxWise Online: (866) 641-9473
Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • ATX
  • ATX Pay-Per-Return
  • ATX 1040
  • ATX MAX
  • ATX Total Tax Office
  • ATX Advantage
  • ATX Payroll Compliance
  • TaxWise
  • TaxWise Online
  • TaxWise Desktop
  • CCH iFirm
  • CCH iFirm Portal
  • CCH iFirm Practice Manager
  • Client Accounting Suite
 

Telephone Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

September 8 – September 14
*Closed for holiday observance
September 7, 2020
8:00 a.m. – 6:00 p.m.Saturdays – Closed
Sundays – Closed
September 158:00 a.m. – 8:00 p.m. 
September 16 – October 48:00 a.m. – 6:00 p.m.Saturdays – Closed
Sundays – Closed
October 5 – October 148:00 a.m. – 6:00 p.m.Saturdays – Closed
Sundays – Closed
October 158:00 a.m. – 8:00 p.m 
October 16 – December 31
*Closed for holiday observance
November 22, 2020
November 25, 2020
November 25, 2020
8:00 a.m. – 6:00 p.m.Saturdays – Closed
Sundays – Closed

Notes:

  • Dates and times are subject to change.
 

Chat Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

September 8 – September 14
*Closed for holiday observance
September 7, 2020
8:00 a.m. – 6:00 p.m.Saturdays – 9:00 a.m. – 6:00 p.m.
Sundays – 9:00 a.m. – 6:00 p.m.
September 158:00 a.m. – Midnight 
September 16 – October 48:00 a.m. – 6:00 p.m.Saturdays – Closed
Sundays – Closed
October 5 – October 148:00 a.m. – 8:00 p.m.Saturdays – 9:00 a.m. – 6:00 p.m.
Sundays – 9:00 a.m. – 6:00 p.m.
October 158:00 a.m. – Midnight 
October 16 – December 31
*Closed for holiday observance
November 26, 2020
November 27, 2020
December 25, 2020
8:00 a.m. – 6:00 p.m.Saturdays – Closed
Sundays – Closed

Notes:

  • Dates and times are subject to change.
  Solution Tools
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 Solution Id 000093021/2020-Support-Hours-of-Operation
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