Knowledge Base Solution - ATX™ and TaxWise®: Support Hours of Operation

ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for fall 2021.

Phone Numbers:
- ATX: (800) 638-8291
- TaxWise and TaxWise Online: (866) 641-9473

Depending on the method for contacting support, there are two schedules for support availability and hours of operation:

The tables below show the support availability schedule for the following products:

Telephone Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
September 7 - September 14 *Closed for holiday observance September 6, 2021	8:00 a.m. – 6:00 p.m.	Saturdays – Closed Sundays - Closed
September 15	8:00 a.m. – 8:00 p.m.
September 16 - October 14	8:00 a.m. – 6:00 p.m.	Saturdays – Closed Sundays - Closed
October 15	8:00 a.m. – 8:00 p.m.
October 16 - December 31 *Closed for holiday observance November 25, 2021 November 26, 2021 December 24, 2021 December 31, 2021	8:00 a.m. – 6:00 p.m.	Saturdays – Closed Sundays - Closed
Notes: All times displayed are in the Eastern time zone. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
September 8 - September 14 *Closed for holiday observance September 6, 2021	8:00 a.m. - 6:00 p.m.	Saturdays - 9:00 a.m. - 6:00 p.m. Sundays - 9:00 a.m. - 6:00 p.m.
September 15	8:00 a.m. - Midnight
September 16 - October 4	8:00 a.m. - 6:00 p.m.	Saturdays - Closed Sundays - Closed
October 5 - 14	8:00 a.m. - 8:00 p.m.	Saturdays - 9:00 a.m. - 6:00 p.m. Sundays - 9:00 a.m. - 6:00 p.m.
October 15	8:00 a.m. - midnight
October 16 - December 31 *Closed for holiday observance November 25, 2021 November 26, 2021 December 24, 2021 December 31, 2021	8:00 a.m. - 6:00 p.m.	Saturdays - Closed Sundays - Closed
Notes: All times displayed are in the Eastern time zone. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000093021/2021-Support-Hours-of-Operation
Direct Link