Knowledge Base Solution - 2020 Support Hours of Operation

2020 Support Hours of Operation

US Small Firms Tax and Accounting Services:
Support Hours of Operation 2020

The tables below are split between Telephone support and Chat support and shows the support schedule for the following products:

Telephone Support Hours
Chat Support Hours

ATX
TaxWise
TaxWise Online
Payroll Compliance Reporting

Client Accounting Suite
PaperlessPLUS
CCH iFirm
CCH iFirm Client Portal

Telephone Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
January 2 – March 21 *Closed for holiday observance January 1, 2020	8:00 a.m. – 7:00 p.m.	All Saturdays – 9:00 a.m. – 6:00 p.m. Sundays in January, February, and March - Closed
March 15th		Sunday 10:00 a.m. – 2:00 p.m.
March 16th	8:00 a.m. – Midnight
March 26 – April 14	8:00 a.m. – 6:00 p.m.	Closed
April 15	8:00 a.m. – 6:00 p.m
April 16 – June 28 *Closed for holiday observance May 22, 2020 May 25, 2020	8:00 a.m. - 6:00 p.m.	Closed
June 29- July 14 *Closed for holiday observance July 3, 2020	8:00 a.m. - 6:00 p.m.	Saturday July 11- 9:00 a.m.- 6:00 p.m. Sunday July 12- 9:00 a.m.- 6:00 p.m.
July 15	8:00am – midnight
July 16- September 2 *Closed for holiday observance September 7, 2020	8:00 a.m. - 6:00 p.m.	Closed
Notes Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
January 2 – March 21 *Closed for holiday observance January 1, 2020	8:00 a.m. – 7:00 p.m.	All Saturdays – 9:00 a.m. – 6:00 p.m. Sundays in January, February, - Closed
March 15th		Sunday 9:00 a.m. – 6:00 p.m.
March 16th	8:00 a.m. – Midnight
March 26- April 14	8:00 a.m. – 6:00 p.m.	Closed
April 15	8:00 a.m. – 6:00 p.m.
April 16 – June 28 *Closed for holiday observance May 22, 2020 May 25, 2020	8:00 a.m. – 6:00 p.m.	Closed
June 29- July 14 *Closed for holiday observance July 3, 2020	8:00 a.m. – 6:00 p.m.	Saturday July 11- 9:00 a.m.- 6:00 p.m. Sunday July 12- 9:00 a.m.- 6:00 pm
July 15	8:00 a.m. – Midnight
July 16 – September 2 *Closed for holiday observance September 7, 2020	8:00 a.m. - 6:00 p.m.	Closed
Notes Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000093021/000093021
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