Knowledge Base Solution - ATX™ and TaxWise®: Support Hours of Operation

ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for Spring 2024

Phone Numbers:
- ATX: (800) 638-8291
- TaxWise and TaxWise Online: (866) 641-9473

Depending on the method for contacting support, there are two schedules for support availability and hours of operation:

The tables below show the support availability schedule for the following products:

Telephone Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
*Closed for holiday observance* January 1, 2024
January 2 – February 26	8:00 a.m. - 7:00 p.m.	All Saturdays –10:00 a.m. – 6:00 p.m. Sundays in January and February - Closed
February 27 – March 14	8:00 a.m. - 7:00 p.m.	Saturdays – 10:00 a.m. – 6:00 p.m. Sundays in March - Closed
March 15	8:00 a.m. – 8:00 p.m.
March 16 – April 14	8:00 a.m. - 7:00 p.m.	All Saturdays, – 10:00 a.m. – 6:00 p.m. Sunday April 7 and 14 – 10:00 a.m. – 6:00 p.m.
April 15	8:00 a.m. - midnight
April 16 – August 31	8:00 a.m. - 6:00 p.m.	Saturdays and Sundays- Closed
*Closed for holiday observance* May 24, 2024 May 27, 2024 July 4, 2024
Notes: All times displayed are in the Eastern time zone. Account Services is not available on weekends. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Chat Support Schedule - [Return]
Dates	Hours of Operation All times displayed are in the Eastern time zone.
Dates	Monday – Friday	Saturday & Sunday
*Closed for holiday observance* January 1, 2024
January 2 – February 26	8:00 a.m. - 7:00 p.m.	All Saturdays –10:00 a.m. – 6:00 p.m. Sundays in January and February - Closed
February 27 – March 14	8:00 a.m. - 7:00 p.m.	Saturdays – 10:00 a.m. – 6:00 p.m. Sunday March 10- 10:00 a.m. – 6:00 p.m
March 15	8:00 a.m. – midnight
March 16 – April 14	8:00 a.m. - 7:00 p.m.	All Saturdays, – 10:00 a.m. – 6:00 p.m. Sunday April 7 and 14 – 10:00 a.m. – 6:00 p.m.
April 15	8:00 a.m. - midnight
April 16 – August 31	8:00 a.m. - 6:00 p.m.	Saturdays and Sundays- Closed
*Closed for holiday observance* May 24, 2024 May 27, 2024 July 4, 2024
Notes: All times displayed are in the Eastern time zone. Account Services is not available on weekends. Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.