ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for 2021 Spring season.
  • Phone Numbers:
    • ATX: (800) 638-8291
    • TaxWise and TaxWise Online: (866) 641-9473
Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • ATX
  • ATX Pay-Per-Return
  • ATX 1040
  • ATX MAX
  • ATX Total Tax Office
  • ATX Advantage
  • ATX Payroll Compliance
  • TaxWise
  • TaxWise Online
  • TaxWise Desktop
  • CCH iFirm
  • CCH iFirm Portal
  • CCH iFirm Practice Manager
  • Client Accounting Suite
 

Telephone Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

January 2 – March 31 
 
*Closed for holiday observance 
         January 1, 2021 
 
8:00 a.m. – 7:00 p.m.

All Saturdays – 9:00 a.m. – 6:00 p.m. 

Sundays in January, February, and March - Closed 

April 1- April 14 8:00 a.m. – 7:00 p.m.

Saturdays– 9:00 a.m. – 6:00 p.m. 

Sundays, April 3 and 10 – 9:00 a.m. – 6:00 p.m. 

April 15 8:00 a.m. – Midnight  

April 16 – September 2 

*Closed for holiday observance 

         May 28, 2021 

         May 31, 2021 

         July 5, 2021 

         September 6, 2021 

8:00 a.m. – 6:00 p.m.Saturdays – Closed
Sundays – Closed

Notes:

  • Dates and times are subject to change.
 

Chat Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

January 2 – March 31 
 
*Closed for holiday observance 
         January 1, 2021 
 
8:00 a.m. – 7:00 p.m. 

All Saturdays – 9:00 a.m. – 6:00 p.m. 

Sundays in January, February, and March - Closed 

April 1- April 14 8:00 a.m. – 7:00 p.m. 

All Saturdays– 9:00 a.m. – 6:00 p.m. 

Sundays, April 3 and 10 – 9:00 a.m. – 6:00 p.m

April 15 8:00 a.m. – Midnight  

April 16 – September 2 

*Closed for holiday observance 

May 28, 2021

 May 31, 2021 

  July 5, 2021  

September 6, 2021 

8:00 a.m. - 6:00 p.m.  

Notes:

  • Dates and times are subject to change.
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