ATX™ and TaxWise®: 2020 Support Hours of Operation

US Small Firms Tax and Accounting Services:
Support Hours of Operation 2020
 
The tables below are split between Telephone support and Chat support and shows the support schedule for the following products:  
  • ATX
  • ATX Pay-Per-Return
  • ATX 1040
  • ATX MAX
  • ATX Total Tax Office
  • ATX Advantage
  • ATX Payroll Compliance
  • TaxWise
  • TaxWise Online
  • TaxWise Desktop
  • CCH iFirm
  • CCH iFirm Portal
  • CCH iFirm Practice Manager
  • Client Accounting Suite
 

Telephone Support Schedule - [Return]

Dates

Hours of Operation

Monday – Friday

Saturday & Sunday

January 2 – March 31

*Closed for holiday observance
         January 1, 2020
8:00 a.m. – 7:00 p.m.All Saturdays – 9:00 a.m. – 6:00 p.m.
Sundays in January, February, and March - Closed
April 1- April 148:00 a.m. – 7:00 p.m.Saturdays– 9:00 a.m. – 6:00 p.m.
Sundays, April 5 and 12 – 9:00 a.m. – 6:00 p.m.
April 158:00 a.m. – Midnight 
April 16 – September 2

*Closed for holiday observance
         May 22, 2020
         May 25, 2020
         July 3, 2020
         September 7, 2020
8:00 a.m. - 6:00 p.m. 

Notes

  • Dates and times are subject to change.
 

Chat Support Schedule - [Return]

Dates

Hours of Operation

Monday – Friday

Saturday & Sunday

January 2 – March 31

*Closed for holiday observance
         January 1, 2020
8:00 a.m. – 7:00 p.m.All Saturdays – 9:00 a.m. – 6:00 p.m.
Sundays in January, February, and March - Closed
April 1- April 148:00 a.m. – 7:00 p.m.Saturdays– 9:00 a.m. – 6:00 p.m.
Sundays, April 5 and 12 – 9:00 a.m. – 6:00 p.m.
April 158:00 a.m. – Midnight 
April 16 – September 2

*Closed for holiday observance
         May 22, 2020
         May 25, 2020
         July 3, 2020
         September 7, 2020
8:00 a.m. - 6:00 p.m. 

Notes

  • Dates and times are subject to change.
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