• “Info R205: You do not have a valid license or your license has expired," when trying to access CCH Axcess Engagement.

• CCH Axcess Engagement

• An Axcess Engagement license has not been assigned to the staff member in Dashboard.
• The subscription period has ended will also cause this error message:
  • Will require the firm to reach out to their renewal representative to renew the subscription.

An administrator with rights to update staff members can assign a license to the staff member by doing the following:

1. Open CCH Axcess Dashboard.
2. On the navigation pane, click Application Links.
3. Under Staff, click Staff Manager.
4. In the Staff Profile window, double-click the staff member you want to assign the license to.
5. Click Assignments > Select Licenses/Product Axcess in the navigation pane.
6. Select the check box for CCH Axcess Engagement.
7. Click Save & Close.

If this is not the issue or does not resolve the message then:

• The subscription period has ended will also cause this error message. 
  • Will require the firm to reach out to their renewal representative to renew the subscription.

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