What is 2-Step Verification for the support.cch.com Customer Support Site?

  • Article Type:
  • How To
  • Last Modified:
  • 01/14/2019

Objectives

To provide information about the new 2-Step Verification (Multi-Factor Authentication or MFA) on the support.cch.com Customer Support Site.

Environment

  • Support.cch.com
  • Customer Support Site
  • My Account

Procedure

As of January 12, 2019, 2-Step Verification was added to the Customer Support Site. 2-Step Verification is an added security measure for your support.cch.com Customer Support Site account. 2-Step Verification increases security by sending users a one-time code that authenticates identity and the device from which they are logging in, adding a layer of protection more resilient than a password alone can provide.

The first time a user attempts to log into the support site they will be asked to setup the multi factor settings.
Users may opt out of this setting but are encouraged to use MFA for additional security.
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