How do I log into the support.cch.com support site using 2-Step Verification?
- Article Type:
- How To
- Last Modified:
To log into the support.cch.com support site using 2-Step Verification (Multi-factor Authentication or MFA).
- Customer Support Site
- My Account
- Open the Customer Support Site at Support.cch.com.
- Click Log In located in the upper left corner of the screen.
- On the Log In dialog, enter your appropriate Email Address and Password.
- Click Log In.
- On the Verify Your Identity, select the appropriate option (Email to, Text message to, or Voice message to).
- Click Send the code.
- Note: Once sent, the code will expire after 20 minute(s).
- In Enter the code, retrieve the code and enter the number.
- Note: If on a private computer, you can select the 'Trust this device for 30 days' checkbox to you remembered on this device for 30 days.
- Click Submit.