After the 2018-5.0 update files are not deleting after the file is uploaded into CCH Prosystem fx Document On-Premise.

  • Article Type:
  • Problem Resolution
  • Last Modified:
  • 11/05/2022

Symptoms

  • The user uploads a file. When prompted to delete they click Yes, but the file does not delete from the local machine.
  • Why do the files I add to CCH Prosystem fx  Document On-Premise not delete when I select Yes when prompted?
  • Why are my uploaded files not deleting when I have uploaded them to CCH Prosystem fx  Document On-Premise?

Environment

  • CCH Prosystem fx  Document On-Premise

Cause

N/A

Resolution

  1. Close completely out of Dashboard and Document.
  2. Browse to C:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\OP\
  3. Rename CCH.Document.UI.Common.dll to CCH.Document.UI.Common.dll.old
  4. Download the attachment and replace the file that was renamed

Additional Information

N/A

  Solution Tools
  Attachments
 Solution Id 000236438/After-the-2018-5-0-update-files-are-not-deleting-after-the-file-is-uploaded-into-CCH-Prosystem-fx-Document-On-Premise
 Direct Link
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