What are diagnostics in CCH Axcess™ Knowledge Coach?

  • Article Type:
  • QA
  • Last Modified:
  • 12/18/2019

Question

What are diagnostics in CCH Axcess Knowledge Coach?
How do I clear diagnostics on forms in CCH Axcess Knowledge Coach?
How do I identify what forms still have diagnostics in CCH Axcess Knowledge Coach?
How do I review the diagnostics on a form in CCH Axcess Knowledge Coach?

Environment

  • CCH Axcess
  • CCH Axcess Knowledge Coach

Answer

This video provides an overview of Diagnostics and how to clear them in CCH Axcess™ Knowledge Coach.


Diagnostics are system checks that are built into forms to ensure that your audit is complete and accurate. They can also provide guidance for performing the audit. Diagnostics display as red text in the form cells where potential issues exist. As you update a form, the diagnostics update dynamically to reflect the new information.

Identifying Forms with Diagnostics

You can quickly identify which forms have unresolved diagnostics from the engagement view. A Knowledge Coach form that has open diagnostics displays a gray dot in the Diagnostic column. You can then open the form by clicking the form name.
  • Tip: Click above the form list to update the diagnostics information.


Reviewing Diagnostics in a Form

When you are viewing a form with diagnostics, a number badge displays above the Diagnostics button in the right navigation pane. This number indicates the number of diagnostics in the form.

To find diagnostics, scroll through the form to find the red diagnostics text. Review this text to determine how to resolve the diagnostic. As you make changes in the form, the number of diagnostics changes based on the answers to your questions. Some changes will resolve the diagnostics, but other changes might cause new diagnostics to display.

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