Provided credentials could not be authenticated Displayed in Batch Progress tab of CCH Axcess™ Client Collaboration
- Article Type:
- Problem Resolution
- Last Modified:
- 11/05/2022
Symptoms
Sending a batch of Organizers in to CCH Axcess™ Client Collaboration and they all show an error: "Provided credentials could not be authenticated."
Environment
CCH Axcess™ Client Collaboration
Cause
N/A
Resolution
eSign setup is incorrect.:
To check the setup of eSign, or set it up initially:
- It could be not setup at all,
- or it could be using an old / invalid email address that is not associated with Axcess anymore.
To check the setup of eSign, or set it up initially:
- From the main Dashboard Application Links
- Go to Firm - Settings and defaults.
- Click eSign on the left
- At the bottom of the page will be a link to Manage eSign account.
- This will launch a web page for the AssureSign site. Log in and verify the email addresses that are setup.
Additional Information
N/A
| Solution Id | 000196060/Provided-credentials-could-not-be-authenticated-Displayed-in-Batch-Progress-tab-of-CCH-Axcess-Client-Collaboration |
|---|---|
| Direct Link |
