How do I register for full access to My Account?
- Article Type:
- How To
- Last Modified:
- 11/05/2022
Objectives
N/A
Environment
My Account
Procedure
To access secured pages on the Support site, you need to link your user ID with your account number.
To complete the My Account registration, do the following:
- If you have a profile and need to link an account to your profile, please review How do I add an account to my profile?
- If you have a profile and need to increase your account to full access, please review How do I increase my access level from Basic to Full Access?
- If you need to create a profile and register an account, please follow the instructions below.
To complete the My Account registration, do the following:
- Go to https://support.cch.com/login/login.aspx.
- Click on the Register link in the Log In form.
- Complete CAPTCHA to enable data entry
- Completely fill out the form
- To access secured pages on the Support site, you need to link your user ID with your account number. To do that, add your account(s) by completing the Add Your Account(s) section.
IMPORTANT NOTES:
- To register for full access, you must use your 10-digit account number. You will also need and invoice or order number to register for full access.
- Account numbers are found on invoices and 10-digit account numbers begin with a 400
- All fields on the form are required and must be filled out before submitting form.
- Password must be entered and re-entered before submitting form.
- Must be between 6 and 32 characters.
- Must be different than the E-Mail Address entry
- Password and Password re-entry must match
- 2 Step Verification (Multi-Factor Authentication) is required. Select one of the options provided.
- Note: You will be asked to verify your account using the option selected immediately after submitting this form.
- Confirm you have read and accepted the Terms of Use by checking the box provided.
- When the form is completed, click Submit.
- Note: Clicking Cancel at this point removes all entries from the registration form.
- A message will display to let you know that an e-mail notification has been sent to the address provided during your registration.
- Note: If Remember My E-Mail Address and Keep me logged in are checked, sign-in will not be required until after 30 days of inactivity unless you click the Logout link.
Additional Information
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Solution Id | 000169928/How-do-I-register-for-full-access-to-My-Account |
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Direct Link |