• "CRITICAL ERROR: One or more binders in your Local File Room require your attention. The finalization process for the following binder(s) did not complete successfully. The binder(s) listed below cannot be deleted from the Local File Room until this problem is corrected. Please contact Technical Support for assistance before continuing work on these binders."
• Pressing Retry will continue to generate the error.
• Clicking ok results in the binder generating a "Partially Failed" message when attempting to sync the binder
• May receive error "Error Number -2146233088 Error Description: Cannot create temporary file" instead of Critical Error message
• Binder appears in CFR with finalized icon and red exclamation point. Finalization process will not complete from local file room.

• Version 2020.1.3 and 2020.2.1

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• NOTE: Do not apply this patch or dll to any prior or later version of Engagement or Workpaper Manager than versions 2020.1.3 and 2020.2.1. The patched file is not intended for any other versions than those specifically listed in this article title.

• CommonLibrary_Update.exe
• NOTE: If the link above does not start the download please try the link in the attachments section to the right.
• NOTE: If the patch is deployed then a subsequent repair OR uninstall/reinstall install of CCH® ProSystem fx® Engagement or Workpaper Manager occurs the patch will need to be run again.

1. Click Tools > Restore Binder.
2. Navigate to ?:\Pfx Engagement\WM\Failed Finalization Backups folder
3. Select the backup file for the binder in question.
4. Restore the binder.
5. Verify the contents of the restored backup.
6. Delete the Central File Room copy of the binder.
   • For instructions to delete a Central File Room binder,  Review the article How to delete a binder from the Central File Room (CFR) in CCH® ProSystem fx® Engagement or Workpaper Manager?
7. Synchronize the binder.

• How do I create a support case on support.cch.com?
• What are the phone tree options for 1-800-739-9998?

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