"The communications profile password is incorrect" message when attempting to order Authorizations or processes Returns at Center for CCH® ProSystem fx® Tax

  • Article Type:
  • Problem Resolution
  • Last Modified:
  • 02/15/2022

Symptoms

Unable to order Authorizations or Process Returns at Center through Communications, receiving the following error: 
  • The communications profile password is incorrect. Please contact your Firm's administrator for the correct password. Note that the communication password is case sensitive.
  • Invalid login

Environment

  • CCH ProSystem fx Tax 

Cause

The Communication Profile needs to be updated.

Resolution

This error message indicates an invalid entry in the Communication Profile. Please verify the information entered in the Communication Profile reflects the same information on your firm's Communication Profile letter. If you do not have this information, open a support case to contact Customer Support.

Additional Information

N/A

  Solution Tools
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 Solution Id 000118319/The-communications-profile-password-is-incorrect-message-when-attempting-to-order-Authorizations-or-processes-Returns-at-Center-for-CCH-ProSystem-fx-Tax
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