"The communications profile password is incorrect" or "Invalid Login" message when attempting to order Authorizations or processes Returns at Center for CCH® ProSystem fx® Tax
- Article Type:
- Problem Resolution
- Last Modified:
- 03/04/2024
Symptoms
Unable to order Authorizations or Process Returns at Center through Communications, receiving the following error:
- The communications profile password is incorrect. Please contact your Firm's administrator for the correct password. Note that the communication password is case sensitive.
- Invalid login
Environment
- CCH ProSystem fx Tax
Cause
The Communication Profile needs to be updated.
Resolution
This error message indicates an invalid entry in the Communication Profile. Please verify the information entered in the Communication Profile reflects the same information on your firm's Communication Profile letter. If you do not have this information, open a support case to contact Customer Support.
- See article: How do I configure the Communications profile for CCH® ProSystem fx® Tax?
- Letters for the Data Center and password are case sensitive.
Additional Information
N/A
Solution Id | 000244300/The-communications-profile-password-is-incorrect-or-Invalid-Login-message-when-attempting-to-order-Authorizations-or-processes-Returns-at-Center-for-CCH-ProSystem-fx-Tax |
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Direct Link |