Engagement Organizer Application Currently Unavailable

  • Article Type:
  • Problem Resolution
  • Last Modified:
  • 11/17/2020

Symptoms

CCH ProSystem fx Engagement
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Engagement Organizer

An error occurred while sending the request.
The remote name could not be resolved: 'engagementorganizer-api.cchaxcess.com'
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OK
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Environment

CCH® ProSystem fx® Engagement
 

Cause

N/A

Resolution

Monday 11/16/2020 12:00 AM ET

CCH ProSystem fx Engagement Organizer performance returned to normal on Monday, November 16, 2020 at 8:40 PM CT.

Starting at approximately 10:29AM ET on Monday, November 16, 2020, CCH ProSystem fx Engagement customers were unable to access Engagement Organizer. Our teams began investigating the situation and actively worked through the process of fully restoring the system.
We sincerely apologize for any inconvenience this may have caused and recognize that this is a busy time for your business.
 

Additional Information

N/A

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 Solution Id 000118443/118443
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