Unable to load certain areas or get 401 Unauthorized errors in CCH Axcess™ running in 64 bit

  • Article Type:
  • Problem Resolution
  • Last Modified:
  • 11/19/2020

Symptoms

Certain areas of CCH Axcess™ will load a blank page or give an error.  These areas can be but are not limited to:
  • Practice - Accounts Receivable - Page will not load
  • Practice - Billing and Invoicing - Page will not load
  • Practice - Invoice Template editing - Receive Red box error that contains '401 Unauthorized' 
  • Workstream - Forms Search - Receive Red box error that contains '401 Unauthorized' 
  • Workstream - My Assignments Pane on the Dashboard - Continuously flashes Red error box

Environment

CCH Axcess™ Workstream
CCH Axcess™ Practice
CCH Axcess™

Cause

The machine is missing the required Microsoft Visual C++ 2015 - 2017 Redistributable (x64) package Version 14.

Resolution

This link will take you to the Microsoft site.  The version to install is: x64: vc_redist.x64.exe
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Before installing, make sure all programs are closed on the machine.

Additional Information

This example shows what package is missing from the machine:
User-added image
  Solution Tools
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 Solution Id 000118531/000118531
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