"The tax year for the selected returns has not been installed on this machine" when opening returns in Return Manager.

  • Article Type:
  • Problem Resolution
  • Last Modified:
  • 06/20/2023

Symptoms

"the tax year for the selected return has not been installed on this computer" 
 

Environment

CCH Axcess™ Tax
 

Cause

This is caused by an account that is on credit hold and past due. As a result, you no longer have access to the most current years tax returns

Resolution

If this issue is occurring in the most current year of Axcess please contact Account Services to get this is resolved

Additional Information

N/A

  Solution Tools
  Attachments
 Solution Id 000186152/The-tax-year-for-the-selected-returns-has-not-been-installed-on-this-machine-when-opening-returns-in-Return-Manager
 Direct Link
To provide feedback on this solution, please login.

Your feedback about this article will help us make it better. Thank you!

Need more help? Visit our online support to submit a case.