Error: "A print job is currently in process on this workstation by another user...." when trying to print organizers in CCH Axcess™ Tax.

  • Article Type:
  • Problem Resolution
  • Last Modified:
  • 01/27/2021

Symptoms

A print job is currently in process on this workstation by another user. You must wait for the job to complete before submitting a new report.

Environment

CCH Axcess™ Tax

Cause

N/A

Resolution

An issue has been identified where some users are receiving the message: "A print job is currently in process on this workstation by another user...." when trying to print organizers in CCH Axcess™ Tax. This issue will be resolved with the 2020-2.3 release, scheduled for 1/31/2021. For now, please use the following steps to work around the issue:
  1. Open Task Manager and go to the Details tab.
  2. Find the "CCH.Pfx.ProdProc.BatchRender.exe" process, select it, and "End Process".
  3. Return to Batch Manager and submit batches as usual.
If the above steps do not resolve the issue for you, please create a webcase for support to research.

Additional Information

N/A

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