Error: "A print job is currently in process on this workstation by another user...." when trying to print organizers in CCH Axcess™ Tax.
- Article Type:
- Problem Resolution
- Last Modified:
- 11/05/2022
Symptoms
A print job is currently in process on this workstation by another user. You must wait for the job to complete before submitting a new report.
Environment
CCH Axcess™ Tax
Cause
N/A
Resolution
An issue has been identified where some users are receiving the message: "A print job is currently in process on this workstation by another user...." when trying to print organizers in CCH Axcess™ Tax. This issue will be resolved with the 2020-2.3 release, scheduled for 1/31/2021. For now, please use the following steps to work around the issue:
- Open Task Manager and go to the Details tab.
- Find the "CCH.Pfx.ProdProc.BatchRender.exe" process, select it, and "End Process".
- Return to Batch Manager and submit batches as usual.
Additional Information
N/A
Solution Id | 000244533/000119848 |
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Direct Link |