What does my error mean in CCH Axcess™ Client Collaboration?
- Article Type:
- Problem Resolution
- Last Modified:
- 11/05/2022
Symptoms
Some common CCH Axcess™ Client Collaboration errors and issues encountered while sending an Organizer or Engagement Letter are:
- "Engagement due date less that current date"
- "Organizer Due Date less that current date"
- "AssureSign Details Unavailable"
- "Provided credentials could not be authenticated"
- "Return locked/Password protected"
- "Your User ID has been locked. You have exceeded the maximum number of login attempts. Please contact your administrator."
- "Unable to send request"
- Missing Details - taxpayer email address, first name, last name.
- Missing Details - spouse email address, first name, last name.
- "Taxpayer and spouse cannot have same email address."
- "Taxpayer request creation failed."
- "Batch processing failed"
- The Individual request is in the batch progress tab for long time (Taxpayer request creation is in progress)
- X-Position and Width place jotblock "Taxpayer Signature outside of document bounds"
- Taxpayer request creation. Invalid email address in CCH Axcess™ Client Collaboration.
- "Taxpayer and Spouse Signature jotblocks are mandatory."
- "You must sign your engagement letter before you can complete the request."
- "Your engagement letter is missing the required signature(s). The signing process needs to be complete before you can 'Send to My Accountant'"
Environment
CCH Axcess™ Client Collaboration
CCH Axcess™
CCH Axcess™
Cause
N/A
Resolution
Articles
- See our article 000141281 "Engagement due date less that current date" in CCH Axcess™ Client Collaboration.
- See our article 000141282 "Organizer Due Date less than current date" in CCH Axcess™ Client Collaboration.
- See our article 000141283 "AssureSign Details Unavailable" in CCH Axcess™ Client Collaboration
- See our article 000141284 "Provided credentials could not be authenticated" in CCH Axcess™ Client Collaboration.
- See our article 000141285 "Return locked/Password protected"" in CCH Axcess™ Client Collaboration.
- See our article 000141286 "Your User ID has been locked. You have exceeded the maximum number of login attempts. Please contact your administrator." in CCH Axcess™ Client Collaboration.
- See our article 000141287 "Unable to send request" in CCH Axcess™ Client Collaboration.
- See our article 000141288 Missing Details - taxpayer email address, first name, last name in CCH Axcess™ Client Collaboration. Missing Details - taxpayer email address, first name, last name in CCH Axcess™ Client Collaboration.
- See our article 000141290 Missing Details - spouse email address, first name, last name in CCH Axcess™ Client Collaboration.
- See our article 000141291 "Taxpayer and spouse cannot have same email address." in CCH Axcess™ Client Collaboration.
- See our article 000141292 "Taxpayer request creation failed." in CCH Axcess™ Client Collaboration.
- See our article 000141293 "Batch processing failed" in CCH Axcess™ Client Collaboration.
- See our article 000141294 The Individual request is in the batch progress tab for long time (Taxpayer request creation is in progress) in CCH Axcess™ Client Collaboration.
- See our article 000141295 X-Position and Width place jotblock "Taxpayer Signature outside of document bounds" in CCH Axcess™ Client Collaboration. X-Position and Width place jotblock "Taxpayer Signature outside of document bounds" in CCH Axcess™ Client Collaboration.
- See our article 000141296 Taxpayer request creation. Invalid email address in CCH Axcess™ Client Collaboration.
- See our article 000141297 "Taxpayer and Spouse Signature jotblocks are mandatory." in CCH Axcess™ Client Collaboration.
- See our article 000141298 "You must sign your engagement letter before you can complete the request." in CCH Axcess™ Client Collaboration.
- See our article 000141299 "Your engagement letter is missing the required signature(s). The signing process needs to be complete before you can 'Send to My Accountant'" in CCH Axcess™ Client Collaboration.
Additional Information
N/A
Solution Id | 000203393/000119974 |
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Direct Link |