• support.cch.com

• The user is required to be registered on the support site.
  • How do I create a user for My Account (the support.cch.com website)?
    
    • Important!  When creating a user for the first time be sure to enter in the account number that was used for the support case.

• The user is needing to login on the support site.
  1. At the top right corner on support.cch.com click Login.
  2. Enter in your email address and password.
     • If unable to successfully sign in, click Forgot your password? to reset the login.
  3. Click Login.

• If already signed in successfully, but the existing support case is not visible then it's likely due to the account number associated with the user profile when it was first registered. 
  • To resolve this please perform the steps below:
  1. While logged in on the support site, at the top click Account Settings.
  2. Click My accounts.
  3. If no accounts are assigned or the account number is missing, on the right click Add Account.
  4. Enter in either the six digit or ten digit account number.  
  5. Select the access type for the account.
     • If you use a six digit CCH® account number, basic access is available. View our article on What is included in My Account Basic Access?
     • If you have a ten digit Wolters Kluwer account number, full access is available. View our article on What is included in My Account Full Access?
  6. For basic access, enter the billing zip code for the account. For Full access, enter either the invoice number or an order number.
  7. Click Add Account.
     • If unable to add the account number to the existing profile, please contact CCH support and request to have this added to your existing email/user profile.
        

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