Who do I contact when I see discrepancies in my aging report in CCH Axcess™ Workflow?
- Article Type:
- How To
- Last Modified:
- 11/05/2022
Objectives
Learn who to contact when there are discrepancies in your Analytics aging report.
Environment
- CCH Axcess Workflow
- CCH Axcess Workflow Analytics
Procedure
Who do I contact when I see discrepancies in my report?
- If you see discrepancies in your report refer the cross-referencing guide to troubleshoot your report.
- If the Task Counts do not match, contact an CCH Axcess Workflow Data Analyst and inform them about the difference between the two numbers. If possible, provide them with an example of a missing task.
- You can check if there is a discrepancy in the data by comparing the task count in the report and the result of an Advanced Search in your CCH Axcess Workflow site.
- This process needs to be conducted on a weekly basis for the Modified Standard and YoY Master Comparison reports.
Additional Information
N/A
| Solution Id | 000228705/Who-do-I-contact-when-I-see-discrepancies-in-my-aging-report-in-CCH-Axcess-Workflow |
|---|---|
| Direct Link |
