Word does not end in Task Manager upon closing Word document from CCH® ProSystem fx® Engagement or Workpaper Manager.

  • Article Type:
  • Problem Resolution
  • Last Modified:
  • 09/27/2022

Symptoms

  • Word does not end in Task Manager upon closing Word document from CCH ProSystem fx Engagement or Workpaper Manager.
  • Hung Word instance may cause Engagement to hang or crash when attempting to close a binder

Environment

  • CCH ProSystem fx Engagement
  • CCH ProSystem fx Workpaper Manager

Cause

  • Known issue in Microsoft Office current channel releases after 2202.

Resolution

This issue has been found to be limited to current channel releases following 2202. This is addressed in the 2021.2.2 and 2022.1.1 releases of Engagement and Workpaper Manager. It's recommended to update to one of these versions to address this issue. For instructions, refer to How do I update or upgrade CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach to the newest version

The other possible workaround is to roll back your installation of Office to a release prior to 2203 and then run a repair of Engagement.

Additional Information

N/A

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