How to uninstall and reinstall a CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach Ribbon.

    To uninstall the ribbons for Microsoft Excel and Word:

    1. Open Control Panel.
    2. Select Programs and Features.
    3. Right-click on each of the following and choose Uninstall
      • Pfx.Ribbon.Exceladdin
      • Pfx.Ribbon.Wordaddin
      • Pfx.KnowledgeCoach.Excel (for Knowledge Coach installations only)
      • Pfx.KnowledgeCoach.Word (for Knowledge Coach installations only)
      • Pfx.KnowledgeCoach.WordAddin (for Knowledge Coach installations only)


    To reinstall the ribbons for Microsoft Excel and Word:

    1. Open Windows Explorer.
    2. Navigate to C:\Pfx Engagement\WM.
    3. Double-click on each of the following VSTO files, one at a time.
      • Pfx.Ribbon.Exceladdin
      • Pfx.Ribbon.Wordaddin
      • Pfx.KnowledgeCoach.Excel (for Knowledge Coach installations only)
      • Pfx.KnowledgeCoach.Word (for Knowledge Coach installations only)
      • Pfx.KnowledgeCoach.WordAddin (for Knowledge Coach installations only)
    4. If a message appears saying that the ribbon is already installed, the steps to uninstall the ribbons will need to be followed in order to be able to reinstall.

    Note: After uninstalling and reinstalling the ribbons, the best practice is to open Microsoft Excel and Word from inside Engagement or Workpaper Manager at least once to activate the ribbons. 

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