Error: "read aborted / pos:346 control 1 begin group 0 end group 0 word flow major" when adding a custom letter to an Organizer in Production Processing.

This error occurs when custom letters are created in Microsoft Word.  Please complete the following to resolve the issue.

  1. Open the document in Microsoft Word.
  2. Using your keyboard press the CTRL + A keys to highlight the content and the CTRL + C keys to copy the content.
  3. Open Windows WordPad.
    • This is typically found under Start > All Programs > Accessories > WordPad.
  4. In WordPad, press CTRL + V keys to paste the content from the Word document into WordPad.
    • Your letter should appear in Wordpad.  Make any edits that you need to.
  5. Select File > Save.
    • The file type should default to a "Rich Text Format (RTF)".
    • Save the file in:
      • ?:\Wfx32\CustomDD\Fid - If the letter is for a Fiduciary Organizer
      • ?:\Wfx32\CustomDD\Ind - If the letter is for an Individual Organize.
  6. You should now be able to insert the letter into the Organizer and print it.
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 Solution Id 000176973/sw10074
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