As Wolters Kluwer transitions CCH Axcess from a Smart Client to a Thin Client model, we will be introducing a new Thin Client login process this November. Firms using Windows Server with a Citrix or Terminal Server may encounter an error using this new process.

The error stems from the IE Enhanced Security Configuration (ESC) in Microsoft Server Manager. If this option is disabled, users can successfully log in. If this option is enabled, an error occurs.

Wolters Kluwer does not propose a recommendation for either enabling or disabling the IE ESC option. This determination must be made by the firm’s IT operations and security team. The purpose of this communication is to provide a resolution to the login error, if encountered.

The following details the configuration changes that resolve the login error which IE ESC is enabled.

1. First, confirm that IE Enhanced Security Configuration is turned on in Server Manager at your Citrix or Terminal Server.

2. In Control Panel, click Internet Options.

3. Click the Security tab.
4. Select Trusted sites.
5. Click Sites.

6. In the Add this website to the zone box, enter https://*.cchaxcess.com, and then click Add.
7. Click Close.

8. On the Security tab of the Internet Options window, click Custom level.

9. Scroll down to the Miscellaneous section to Access data sources across domains.
10. Select Enable.
11. Click OK.

12. Close the Internet Options window.
13. Close and reopen any CCH Axcess login windows. You should now be able to log in to the application.

Additional Information

• "Content within this application coming from the website listed below..." when logging in to CCH Axcess® from a Citrix or Terminal Server.
• "Warning: There is an error determining which application you are signing into" when logging in to CCH Axcess on a Citrix or Terminal Server.
• "Something went wrong" when logging in to CCH Axcess™ from a Citrix or Terminal Server.