CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • CCH Axcess™ Tax
  • CCH® ProSystem fx® Tax
  • CCH® ProSystem fx® Fixed Assets
  • CCH® ProSystem fx® Planning

Telephone Support Schedule - [Return to Top]

Dates
Hours of Operation
All times displayed are in the Central time zone.
Monday-FridaySaturday & Sunday

August 29 – September 14 

*Closed for holiday observance 
         September 5, 2022 

7:00 a.m. – 7:00 p.m.

Saturdays 9/3 and 9/10 - 10:00 a.m. – 5:00 p.m. 

Sundays 9/4 and 9/11– 10:00 a.m. – 2:00 p.m. 

September 15 7:00 a.m. – 11:00 p.m.  
September 16 – October 2 7:00 a.m. – 7:00 p.m.

Saturdays 9/17, 9/24, and 10/1- 10:00 a.m. – 5:00 p.m. 

Sundays 9/18, 9/25, and 10/2– Closed 

October 3 – October 16 7:00 a.m. – 7:00 p.m.

Saturdays 10/8 and 10/15- 10:00 a.m. – 5:00 p.m. 

Sundays 10/9 and 10/16 - 10:00 a.m. – 2:00 p.m. 

October 17 7:00 a.m. – 11:00 p.m. 

October 18 – December 31 

 

*Closed for holiday observance 

         November 24, 2022 

         November 25, 2022 

         December 26, 2022 

8:00 a.m. – 7:00 p.m.All Saturdays: Closed
All Sundays: Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday from 8:00 a.m. – 6:00 p.m.
  • All other support groups are available Monday - Friday from 8:00 a.m. – 7:00 p.m. 
    • This applies to the following groups:
      • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
      • CCH® ProSystem fx® Practice Management
      • CCH® ProSystem fx® Document, Scan, PDFlyer, and Site Builder
      • CCH Axcess™ Document, Financial Prep, Portal, Practice, Workstream, Client Collaboration, and Workflow (XCM)
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
 

Chat Support Schedule - [Return to Top]

Dates
Hours of Operation
All times displayed are in the Central time zone.
Monday-FridaySaturday & Sunday

August 29 – September 14 

*Closed for holiday observance 
         September 5, 2022 

7:00 a.m. – 8:00 p.m.

Saturdays 9/3 and 9/10 - 8:00 a.m. – 7:00 p.m. 

Sundays 9/4 and 9/11– 9:00 a.m. – 5:00 p.m. 

September 15 7:00 a.m. – 11:00 p.m.  
September 16 – October 2 7:00 a.m. – 8:00 p.m. 

Saturdays 9/17, 9/24, and 10/1- 8:00 a.m. – 7:00 p.m. 

Sundays 9/18, 9/25, and 10/2– Closed 

October 3 – October 16 7:00 a.m. – 8:00 p.m.

Saturdays 10/8 and 10/15- 8:00 a.m. – 7:00 p.m. 

Sundays 10/9 and 10/16 - 9:00 a.m. – 5:00 p.m

October 17 7:00 a.m. – 11:00 p.m. 

October 18 – December 31 

 

*Closed for holiday observance 

         November 24, 2022 

         November 25, 2022 

         December 26, 2022 

8:00 a.m. – 7:00 p.m.All Saturdays: Closed
All Sundays: Closed

Notes

  • All times displayed are in the Central time zone.
  • Account Services is available Monday - Friday from 8:00 a.m. – 6:00 p.m.
  • All other support groups are available Monday - Friday from 8:00 a.m. - 7:00 p.m. 
    • This applies to the following groups:
      • CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance
      • CCH® ProSystem fx® Practice Management
      • CCH® ProSystem fx® Document, Scan, PDFlyer and Site Builder
      • CCH Axcess™ Document, Financial Prep, Portal, Practice, Workstream, Client Collaboration, and Workflow (XCM)
  • Support Cases are available 24 hours.
  • Dates and times are subject to change.
  Solution Tools
  Attachments
 Solution Id 000212429/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
 Direct Link
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