Knowledge Base Solution - CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

CCH Axcess™, CCH® ProSystem fx®, and Account Services: Support Hours of Operation

Depending on the method for contacting support, there are two schedules for support availability and hours of operation:

Telephone Support Hours
Chat Support Hours
Account Services Telephone Support Hours

The tables below show the support availability schedule for the following products:

CCH Axcess™ Tax
CCH® ProSystem fx® Tax
CCH® ProSystem fx® Fixed Assets
CCH® ProSystem fx® Planning

Telephone Support - 1-800-739-9998 - [Return to Top]
Dates	Hours of Operation All times displayed are in the Central time zone.
Dates	Monday-Friday	Saturday & Sunday
October 17 - December 31 *Closed for holiday observance November 23, 2023 November 24, 2023 December 25, 2023	8:00 a.m. – 7:00 p.m.	All Saturdays - Closed All Sundays – Closed
January 1 - January 28 *Closed for holiday observance January 1, 2024	8:00 a.m. – 7:00 p.m.	Closed
January 29 - February 25	8:00 a.m. – 7:00 p.m.	Saturdays – 10:00 a.m. – 2:00 p.m. Sundays - Closed
February 26 - March 14	7:00 a.m. – 7:00 p.m.	Saturdays - 10:00 a.m. – 2:00 p.m. Sundays - 10:00 a.m. – 2:00 p.m.
March 15	7:00 a.m. – 11:00 p.m.
March 16 - March 31	7:00 a.m. – 7:00 p.m.	Saturdays – 10:00 a.m. – 2:00 p.m. Sundays - Closed
April 1 - April 14	7:00 a.m. – 7:00 p.m.	Saturdays - 10:00 a.m. – 2:00 p.m. Sundays - 10:00 a.m. – 2:00 p.m.
April 15	7:00 a.m. – 11:00 p.m.
April 16 - August 31 *Closed for holiday observance May 24, 2024 May 27, 2024 July 4, 2024	8:00 a.m. – 7:00 p.m.	Closed
Notes All times displayed are in the Central time zone. Account Services is available Monday - Friday from 8:00 a.m. – 6:00 p.m. All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. during tax season. This applies to the following groups: CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance CCH® ProSystem fx® Practice Management CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect and Site Builder CCH Axcess™ Document, Financial Prep, Portal, Practice, Workstream, Client Collaboration, and Workflow (XCM) Advanced Virtual Agent available 24 hours - https://support.cch.com/chat/ Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Live Chat Support - https://support.cch.com/chat/ - [Return to Top]
Dates	Hours of Operation All times displayed are in the Central time zone.
Dates	Monday-Friday	Saturday & Sunday
October 17 - December 31 *Closed for holiday observance November 23, 2023 November 24, 2023 December 25, 2023	8:00 a.m. – 7:00 p.m.	All Saturdays - Closed All Sundays – Closed
January 1 - January 28 *Closed for holiday observance January 1, 2024	7:00 a.m. – 8:00 p.m.	Saturdays – 8:00 a.m. – 5:00 p.m. Sundays - Closed
January 29 - February 25	7:00 a.m. – 8:00 p.m.	Saturdays – 8:00 a.m. – 5:00 p.m. Sundays - Closed
February 26 - March 14	7:00 a.m. – 8:00 p.m.	Saturdays – 8:00 a.m. – 7:00 p.m. Sundays – 9:00 a.m. – 5:00 p.m.
March 15	7:00 a.m. – 11:00 p.m.
March 16 - March 31	7:00 a.m. – 8:00 p.m.	Saturdays – 8:00 a.m. – 7:00 p.m. Sundays - Closed
April 1 - April 14	7:00 a.m. – 8:00 p.m.	Saturdays – 8:00 a.m. – 7:00 p.m. Sundays – 9:00 a.m. – 5:00 p.m.
April 15	7:00 a.m. – 11:00 p.m.
April 16 - August 31 *Closed for holiday observance May 24, 2024 May 27, 2024 July 4, 2024	8:00 a.m. – 7:00 p.m.	Closed
Notes All times displayed are in the Central time zone. Account Services is available Monday - Friday from 8:00 a.m. – 6:00 p.m. All other support groups are available Monday - Friday 8:00 a.m. - 7:00 p.m. during tax season. This applies to the following groups: CCH® ProSystem fx® Engagement, Workpaper Manager, Knowledge Coach, and Trial Balance CCH® ProSystem fx® Practice Management CCH® ProSystem fx® Document, Scan, PDFlyer, KnowledgeConnect and Site Builder CCH Axcess™ Document, Financial Prep, Portal, Practice, Workstream, Client Collaboration, and Workflow (XCM) Advanced Virtual Agent available 24 hours - https://support.cch.com/chat/ Support Cases are available 24 hours. For additional information, see our article on how to create a support case on support.cch.com. Dates and times are subject to change.

Solution Id	000212429/CCH-ProSystem-fx-Tax-Support-Hours-of-Operation
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