ATX™ and TaxWise®: Support Hours of Operation

US Small Firms Tax and Accounting Services:
This article shows the Support Hours of Operation for Spring 2023
  • Phone Numbers:
    • ATX: (800) 638-8291
    • TaxWise and TaxWise Online: (866) 641-9473
Depending on the method for contacting support, there are two schedules for support availability and hours of operation: The tables below show the support availability schedule for the following products:
  • ATX
  • ATX Pay-Per-Return
  • ATX 1040
  • ATX MAX
  • ATX Total Tax Office
  • ATX Advantage
  • ATX Payroll Compliance
  • TaxWise
  • TaxWise Online
  • TaxWise Desktop
  • CCH iFirm
  • CCH iFirm Portal
  • CCH iFirm Practice Manager
  • Client Accounting Suite
 

Telephone Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

January 2 - Closed for holiday observance --
January 3 – February 268:00 a.m. - 7:00 p.m.

All Saturdays, – 10:00 a.m. – 6:00 p.m.
Sundays in January and February - Closed

February 27 – March 148:00 a.m. – 7:00 p.m.All Saturdays, – 10:00 a.m. – 6:00 p.m.
Sundays in February and March - Closed
March 158:00 a.m. - 8:00 p.m. 
March 16 – April 178:00 a.m. – 7:00 p.m.All Saturdays, – 10:00 a.m. – 6:00 p.m.
Sunday April 9 and 16 – 10:00 a.m. – 6:00 p.m.
April 188:00 a.m. –midnight 
April 19 – August 278:00 a.m. – 6:00 p.m.Saturdays and Sundays- Closed

*Closed for holiday observance*

May 26, 2023
 May 29, 2023
July 4, 2023
 

 

 

Notes:

  • All times displayed are in the Eastern time zone.
  • Account Services is not available on weekends.
  • Support Cases are available 24 hours. 
  • Dates and times are subject to change.
 

Chat Support Schedule - [Return]

Dates

Hours of Operation

All times displayed are in the Eastern time zone.

Monday – Friday

Saturday & Sunday

January 2 - Closed for holiday observance--
January 3- February 268:00 a.m. - 7:00 p.m.All Saturdays –10:00 a.m. – 6:00 p.m.
Sundays in January and February - Closed
February 27 -March 148:00 a.m. – 7:00 p.m.All Saturdays – 10:00 a.m. – 6:00 p.m.
Sundays in February - Closed
Sunday March 12, 10:00 a.m. – 6:00 p.m.
March 158:00 a.m. –midnight 
March 16- April 178:00 a.m. - 7:00 p.m.All Saturdays, – 10:00 a.m. – 6:00 p.m.
Sunday April 9 and 16 – 10:00 a.m. – 6:00 p.m.
April 188:00 a.m. –midnight 
April 19 – August 278:00 a.m. - 6:00 p.m.Saturdays and Sundays- Closed

*Closed for holiday observance*

May 26, 2023
 May 29, 2023
July 4, 2023

. 

Notes:

  • All times displayed are in the Eastern time zone.
  • Account Services is not available on weekends.
  • Support Cases are available 24 hours. 
  • Dates and times are subject to change.



Additional Information

Para obtener la versión en español de este artículo de Knowledge Base, haga clic aquí: ATX™ y TaxWise®: Horas de Soporte

 
  Solution Tools
  Attachments
 Solution Id 000212975/ATX-and-TaxWise-Support-Hours-of-Operation
 Direct Link
To provide feedback on this solution, please login.

Your feedback about this article will help us make it better. Thank you!