New Microsoft® Windows® 10 computers come with Microsoft® Office Built-in Windows® app resulting in add-in errors in CCH® ProSystem fx® Engagement or Workpaper Manager.

Full Message Text

When opening Microsoft® Word® document:
"Unable to open workpaper" 

When opening a Microsoft® Excel® workbook:
"This workbook contains one or more links that cannot be updated"
"Unable to set the install property of the AddIn class"


There have been reports of newly created Dell™ images that include a Built-in Windows app version of Microsoft® Office already installed. The CCH® ProSystem fx® Engagement or Workpaper Manager application does not support nor detect this version of Microsoft® Office. In order to resolve this issue, you will need to uninstall the Built-in Windows® app Office.
  1. Click the Windows Start button. User-added image
  2. Click the Settings gear icon. User-added image
  3. Click Apps.
  4. Locate Microsoft Office Desktop Apps in the following list:
    • User-added image
  5. Click Microsoft Office Desktop Apps.
  6. Click Uninstall.
    • This will begin an uninstall process in the background and may take a few minutes.
    • Once this has been uninstalled, you should no longer receive errors.
  7. If errors persist, repair the Engagement installation.
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 Solution Id 000215132/000077831
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