"The communications profile password is incorrect" or "Invalid Login" message when attempting to order Authorizations or processes Returns at Center for CCH® ProSystem fx® Tax

  • Article Type:
  • Problem Resolution
  • Last Modified:
  • 03/04/2024


Unable to order Authorizations or Process Returns at Center through Communications, receiving the following error: 
  • The communications profile password is incorrect. Please contact your Firm's administrator for the correct password. Note that the communication password is case sensitive.
  • Invalid login


  • CCH ProSystem fx Tax 


The Communication Profile needs to be updated.


This error message indicates an invalid entry in the Communication Profile. Please verify the information entered in the Communication Profile reflects the same information on your firm's Communication Profile letter. If you do not have this information, open a support case to contact Customer Support.

Additional Information


  Solution Tools
 Solution Id 000244300/The-communications-profile-password-is-incorrect-or-Invalid-Login-message-when-attempting-to-order-Authorizations-or-processes-Returns-at-Center-for-CCH-ProSystem-fx-Tax
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