"The communications profile password is incorrect" or "Invalid Login" message when attempting to order Authorizations or processes Returns at Center for CCH® ProSystem fx® Tax
- Article Type:
- Problem Resolution
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- The communications profile password is incorrect. Please contact your Firm's administrator for the correct password. Note that the communication password is case sensitive.
- Invalid login
- CCH ProSystem fx Tax
This error message indicates an invalid entry in the Communication Profile. Please verify the information entered in the Communication Profile reflects the same information on your firm's Communication Profile letter. If you do not have this information, open a support case to contact Customer Support.
- See article: How do I configure the Communications profile for CCH® ProSystem fx® Tax?
- Letters for the Data Center and password are case sensitive.